Early Help Advisor - South

Norfolk County Council; England; On-site; GBP 32,061 - 33,699; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Norfolk Rewards employee discount programme

Local Government Pension Scheme

Job summary

Norfolk County Council is seeking a full-time Early Help Advisor to work within their Children’s Services in South Norfolk. The role involves providing support to families aged 0-19, conducting assessments, and promoting safeguarding. Ideal candidates will possess a good understanding of early help pathways and have experience in supporting families. The position offers a competitive salary, generous holidays, and health benefits such as counselling and flexible working opportunities.

Qualifications

• Good knowledge of issues impacting families.
• Experience of capturing conversations and providing guidance.
• Confidence in using various IT packages.

Responsibilities

• Support families and partner organisations to navigate early help pathways.
• Work directly with the public and partner organisations for support.
• Gather information to provide high-quality support and guidance.

Skills

Knowledge of issues impacting families and pathways of early help support

Experience capturing conversations and sharing information

Confidence using IT packages such as Teams, SharePoint

Job description

Early Help Advisor – South | 10167 | Permanent Contract | 37 hours per week | £32,061 to £33,699 per annum | Grade G | South Norfolk

The Early Help Advisor will work within the Communities & Partnerships team of Norfolk County Council’s Children’s Services as part of the Family Hub arrangements in South Norfolk. The role is full‑time (37 hours per week) covering South Norfolk and involves telephone and face‑to‑face contact with families aged 0‑19 (up to 25 for those with Special Educational Needs).

You will be a key part of the prevention and early help workforce, promoting and supporting the development and safeguarding of children, young people and families.

You need to be able to travel for work and operate from a range of locations across the district.

Key Responsibilities

• Support families and partner organisations to navigate pathways to early help and support through the Family Hub network where it has been determined that targeted/statutory intervention is not required.
• Work directly with the public & partner organisations; receive verbal, written, and face‑to‑face requests for support, assess to determine the most appropriate response to presenting needs.
• Undertake information gathering with both internal and external colleagues to provide high‑quality, outcome‑focused support, advice and guidance to partners, children, young people and their families; identify local organisations and Universal Services that can support them in preventing statutory intervention and assisting return to a universal service pathway.
• Liaise with internal and external partners to support families in identifying their own natural network of support, involving friends and family members to be part of their plan, reducing the need for professional involvement where possible; promote and encourage the use of an Early Help Assessment and Plan (EHAP) when a Team Around the Family has been identified.
• Promote and support the development and safeguarding of children, young people and families, with a good understanding of the Norfolk Safeguarding Children Partnership Continuum of need guide.

Qualifications & Requirements

• Good knowledge of issues impacting families and pathways of early help support.
• Experience of capturing conversations and sharing information, advice and guidance to meet a family’s needs.
• Confidence using IT packages such as Teams, SharePoint and caseload management systems.
• Appointment subject to a satisfactory Enhanced Disclosure and Barring Service check to assess suitability to work with children or other vulnerable groups.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part‑time, remote and hybrid working (dependent on job role and business need)
• Financial benefits such as Norfolk Rewards employee discount programme, Blue Light card for Fire Service and Social Care Workers, relocation expenses (where applicable), advance of expenses if traveling for work, Local Government Pension Scheme, tax‑efficient pension options, access to a tax‑efficient car lease scheme for greener travel
• Payment if you refer someone you know to a hard‑to‑fill job