Early Help Coordinator

Norfolk; King's Lynn; Hybrid; GBP 39,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Flexible working: remote and hybrid

Job summary

Norfolk County Council is seeking an Early Help Coordinator to join the Communities and Partnerships Team in West Norfolk. You will triage cases, coordinate workloads, and support families through Early Help Assessments and Plans, collaborating with education, health, district councils and voluntary groups to streamline pathways for children and families.

The role requires strong case management skills, experience with Outlook and Excel, and the ability to work across partners to ensure timely,

Qualifications

• Experience triaging cases and coordinating workload.
• Ability to work with multiple partners to coordinate support pathways.
• Proven ability to use case load management systems and office tools.

Responsibilities

• Triaging cases and conducting case discussions.
• Allocate work and monitor EH Adviser workload.
• Make calls to families and partner agencies, modelling best practice.

Skills

Case management

Collaboration

Communication

Teamwork

Tools

Outlook

Excel

Job description

Early Help Coordinator | 11225 | Permanent Contract |37 hours per week | £38,510 to £40,444 per annum | Grade I | Kings Lynn & West Norfolk

• Are you ambitious about early help and prevention?
• Do you have experience of supporting families to access pathways to support?
• Are you a good collaborator and able to encourage others to work together?
• Can you organise a demanding workload to thrive in a busy work environment?

Building on Norfolk County Council's highly successful Ofsted inspection and the launch of our School and Community teams & Family Hubs approach, you have an opportunity to join our Communities and Partnerships Team in West Norfolk. We want children, young people, and their families in Norfolk to receive support at the earliest opportunity so that they can FLOURISH. By acting together, as a prevention and early help system, we can enable more families to receive the right support, at the right time. This new model will mean we can build on the fantastic work already taking place, building skills and capacity to ensure we support children, young people, and families at the earliest opportunity. Family Hubs will work predominantly with those families that require early help. The teams’ working practices will be rotted in our core ways of working under the FLOURISH framework and pillars of practice ensure children-centred, relationship-based, and outcome-focussed care. These pillars prioritise family networks, early help, and stable, loving environments, guided by the principle that children should be healthy, safe and heard.

About the role:

• Work alongside the Team Manager to review information and make decisions around risk and safety that lead to supportive responses to children and families, and co-ordinate EH Adviser workload. Exploring where Social Care or Universal Services can play a role in supporting a family or team around that family through an Early Help Assessment and Plan (EHAP) and Family Networking Approach.
• Support partners from a range of organisations across Family Hubs, including education and health providers, district councils and voluntary sector groups to coordinate seamless support pathways for children, young people and families and role model good practice.
• Ensure connection between services in ways that make sense for children and families, joining up pathways so that they only need to tell their story once and their service experience is smoother and more aligned.

Day to day you will be triaging cases, conducting cases discussions, allocating work, making calls to families and partner agencies and modelling good practice to the Early Help Advisers.

It is essential that you have a high level of competency and confidence using case load management systems and managing work using Outlook and Excel spreadsheets.

For further information about the role please contact Nikki King, Team Manager on 01603 222533.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • Norfolk Rewards’ our employee discounts programme which helps yousave money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date:13 October 2026 at 23:55

All other applicants closing date: 20 October 2026 at 23:55