Enhanced Family Help Team Manager

Norfolk County Council; Norwich; Hybride; GBP 52 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Generous holiday entitlement

Health and wellbeing services

Flexible working – hybrid/remote

Résumé du poste

Norfolk County Council is seeking an experienced Enhanced Family Help Team Manager to lead the North, East and Broadland area. You will supervise a multidisciplinary team delivering statutory and non-statutory support to children aged 0–17 and their families, guiding staff through complex needs and persistent neglect.

You will allocate cases, lead risk discussions and maintain performance through audits and supervision, while championing restorative practice and staff wellbeing.

Qualifications

• Requires recognised social work qualification and registration with Social Work England.
• Frontline management experience for children and families.
• Substantial experience working with children and families.

Responsabilités

• Provide operational leadership to the Enhanced Family Help Team.
• Allocate and authorise work; maintain robust oversight of cases.
• Lead Team Around the Family supervision to coordinate support.
• Manage budgets and resources; ensure timely, high-quality practice.

Connaissances

Team leadership

Staff supervision

Decision making under pressure

Formation

Social work qualification

Registration with Social Work England

Description du poste

Enhanced Family Help Team Manager | 11485 | Permanent Contract | 37 hours per week | £51,821 to £56,068 per annum | Grade L | North & East Norfolk and Broadland

Are you an experienced and confident manager who is passionate about improving outcomes for children and families where there are complex needs and persistent or chronic neglect?

We are looking for an enthusiastic, dedicated and resilient Team Manager to lead our North, East and Broadland Enhanced Family Help Team. You will provide clear operational leadership to a smaller, specialist multi-disciplinary team delivering statutory and non-statutory help and protection to children aged 0–17 and their families.

The team works intensively with families where needs are complex, and neglect is persistent or chronic. You will help staff understand the root causes, patterns and cumulative impact of neglect, keep a clear focus on each child’s lived experience, and ensure plans build on family strengths and support sustained positive change.

You will lead a team of Social Workers, Family Practitioners, a Clinician and Home-Based Support Workers. You will support strong multi-disciplinary planning, oversee work shared across the team and lead Team Around the Family supervision so that support is coordinated, purposeful and responsive to each child and family.

As Team Manager, you will allocate and authorise work, maintain robust oversight of all open cases and lead threshold and risk discussions. You will provide reflective supervision, professional challenge and clear management direction, while supporting staff wellbeing, development and performance. You will use audits, dip sampling, dashboards and performance conversations to set clear expectations and maintain high-quality, timely practice.

You will need to make sound decisions under pressure, chair key meetings and work closely with children, families, colleagues and partner agencies. You will model relationship-based, restorative and anti-discriminatory practice, oversee budgets and resources, and help ensure intervention is timely, effective and sustainable. The role requires a recognised social work qualification, registration with Social Work England, frontline management experience and substantial experience of working with children and families.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
• ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 16 October 2026 at 23:55

All other applicants closing date: 25 October 2026 at 23:55

If you have any questions or would like to hear more about the role or team, please get in touch with Gary Hackett, Head of Family Help via [e-mail]