Early Help Advisor (SISL)

Norfolk County Council; Norwich; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Holiday entitlement

Health & wellbeing services

Flexible working

Norfolk Rewards

Blue Light card

Relocation expenses

Expense advances

Pension scheme

Car lease scheme

Referral bonus

Job summary

Norfolk County Council’s Children’s Services is recruiting an Early Help SEND Advisor based in the Partner & Community SEND and Inclusion Support Line Team. The role involves triaging requests, providing information, advice and guidance on services, and liaising with families and partners to identify the right support.

The post is office-based with telephone and email communication, requiring accurate case recording and good IT skills.

Qualifications

• Experience communicating verbally and in writing.
• Ability to triage and provide information, advice and guidance.
• Able to liaise with services, families and partners.

Responsibilities

• Triaging, providing information, advice and guidance on a wide range of services.
• Providing telephone responses and managing requests for support.
• Liaising with internal and external partners to support families to meet needs around Special Education Needs and Inclusion.
• Accurate case recording and following processes using computer systems.

Job description

Early Help Adviser (SEND) | 11481 | Permanent Contract | 37 hours per week | £33,119 to £34,811 per annum | Grade G | County Hall, Norwich

Children’s Services are seeking to recruit Early Help SEND Advisors based in the Partner & Community SEND and Inclusion Support Line Team.

Are you patient and compassionate and able to listen and be curious?

We need Early Help SEND Advisors who can liaise with services, families, and their networks to be the first step towards identifying the most appropriate support. The work can be complex, and no contact will be the same so being adaptable and flexible is key to the role.

As an Early Help SEND Advisor, you will be triaging, providing information, advice and guidance on a wide range of services. Providing telephone responses, managing requests for support, as well as liaising with internal and external partners to support families ensuring the right support from the right source is provided to meet the family’s needs around Special Education Needs and Inclusion.

The role is office based through telephone and email communication, so experience of communicating verbally and in writing is essential. There is need for accurate case recording so the ability to follow process and use computer packages will be needed alongside excellent communication skills which will be essential to the role.

In return the team offers a supportive working environment with an excellent induction package, peer support and training.

We’re committed to continuous professional development and offer benefits such as Norfolk Rewards – a scheme offering discounts on everyday purchases.

It’s your time to be part of our journey!

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely with our extended teams.

Appointment will be subject to a satisfactory Enhanced Disclosure and Barring Service check to assess the suitability of candidates to work with children or other vulnerable groups. Appointment will be subject to Police vetting.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary


• Generous holiday entitlement


• Health and Wellbeing services including fast-track physiotherapy and a free counselling service


• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.


• Financial benefits such as:- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.


• A Blue Light card for Fire Service and Social Care Workers


• Relocation expenses (where applicable)


• An advance of your expenses if you travel for work


• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.


• Tax efficient ways of getting extra pension and new bikes


• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)


• A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 21 October 2026 at 23:55

All other applicants closing date: 22 October 2026 at 23:55