Early Careers Client Account Director

GradBay; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

GTI is seeking an experienced Client Account Director to manage a portfolio of client accounts, ensuring high client satisfaction and strong operational performance. You will oversee recruitment programmes, maintain key stakeholder relationships, and drive governance across projects.

The role requires a commercially aware professional who can lead account reviews, manage delivery, and identify opportunities to expand partnerships with clients and GTI teams.

Qualifications

• Proven knowledge and understanding of the early career recruitment market.
• Proven experience managing significant client accounts within recruitment, talent solutions, HR services, or a related sector.
• Strong client relationship and stakeholder management skills.
• Experience leading account reviews, governance meetings, and performance discussions.
• Demonstrable commercial awareness with experience managing account growth and retention.
• Strong understanding of recruitment delivery and client service management.
• Excellent communication, presentation, and problem-solving skills.
• Strong analytical skills.
• Experience working cross-functionally to deliver successful client outcomes.
• Fluency in any additional languages is advantageous

Responsibilities

• Oversee delivery of recruitment programmes across a portfolio of client accounts.
• Manage key stakeholder relationships and ensure contractual commitments are met.
• Drive account performance, client retention, service quality and profitability.
• Collaborate with delivery teams to provide governance and oversight across programmes.
• Identify opportunities to strengthen and expand client partnerships.
• Monitor governance meetings, business reviews and performance discussions.
• Lead SME activities for the RPO team and collaborate with wider GTI teams.

Skills

Relationship management

Account management

Stakeholder management

Governance

Commercial awareness

Recruitment delivery

Communication

Problem solving

Cross-functional collaboration

Languages

Job description

Our client aim to help students realise their potential in the world of work through technology, content and tools. They believe in understanding students and partnering with employers, universities, schools and other technology providers.

It's about students finding the right role and employers finding the most suitable candidates. But it's more than that – it’s about helping young people discover options, develop and build confidence.

The Client Account Director is responsible for the successful management and growth of a portfolio of client accounts, ensuring high levels of client satisfaction, strong operational performance, effective governance, and commercial success.

The role acts as the senior point of contact for clients, overseeing the delivery of recruitment programmes, managing key stakeholder relationships, and ensuring contractual commitments are met. Working closely with delivery teams, the Account Director is accountable for account performance, client retention, service quality, and identifying opportunities to strengthen and expand client partnerships.

Outcomes

Client relationships are retained, strengthened, and developed

• A portfolio of client accounts is successfully managed, with high levels of client satisfaction, retention, and engagement achieved.
• Strong relationships are established and maintained with key client stakeholders, ensuring GTI is viewed as a trusted and reliable partner.
• Client issues, risks, and escalations are proactively managed and resolved to maintain positive outcomes and long-term partnerships.
• Regular governance meetings, business reviews, and performance discussions are delivered, providing clarity on progress, priorities, and opportunities.
• Opportunities to expand and enhance client partnerships are identified and converted into additional value for both clients and GTI.
• Contractual commitments are fulfilled, supporting successful renewals and long-term client retention while ensuring rigour around cost control and profitability.
• Account performance is closely monitored to ensure services are delivered efficiently and sustainably.

Effective governance and operational oversight are maintained

• Robust governance frameworks are implemented across all client accounts, ensuring clear ownership, accountability, and decision‑making.
• Risks, issues, and delivery challenges are identified early and managed proactively to minimise client impact.
• Performance against agreed objectives, metrics, budgets, and service levels is regularly reviewed and communicated.

Recruitment programmes achieve agreed outcomes

• Recruitment campaigns and talent programmes are successfully delivered through effective oversight of delivery teams and operational activities.
• Recruitment performance, pipeline health, and hiring outcomes are monitored and reviewed, with appropriate interventions implemented when required.
• Candidate experience remains a priority throughout the recruitment process, supporting positive engagement and successful hiring outcomes.
• Meaningful account reporting and performance insight are provided to clients and internal stakeholders.
• Recruitment data and performance trends are analysed to identify opportunities, risks, and areas for improvement.
• Clients have clear visibility of progress against objectives and expected outcomes.
• Delivery teams are aligned, informed, and supported to deliver successful client programmes.
• Acting as SME for the RPO team, strong collaboration is fostered across wider GTI teams to support wider commercial opportunities and service delivery.
• A culture of accountability, continuous improvement, and excellent client service is promoted across all client-facing activity.
• Knowledge, expertise, and best practice are shared to support team performance and organisational success.

Person Specification

• You are a strong relationship builder who develops credibility quickly and creates lasting partnerships with clients, colleagues, and stakeholders.
• You are a commercially aware and customer‑focused professional who takes ownership, delivers results, and is motivated by client and business success.
• You are a confident communicator with excellent written, verbal, presentation, and stakeholder management skills.
• You are a proactive problem solver who uses sound judgement, works collaboratively, and takes accountability for finding solutions.
• Resilient, adaptable, and highly organised, with the ability to manage multiple priorities in a fast‑paced environment.
• Committed to continuous learning and self‑development, with a genuine interest in our industry, clients, products, and market trends.
• A collaborative team player who builds strong internal relationships and works effectively across teams to deliver exceptional client outcomes.

Work Experience, Knowledge & Skills:

• Proven knowledge and understanding of the early career’s recruitment market
• Proven experience managing significant client accounts within recruitment, talent solutions, HR services, or a related sector.
• Strong client relationship and stakeholder management skills.
• Experience leading account reviews, governance meetings, and performance discussions.
• Demonstrable commercial awareness with experience managing account growth and retention.
• Strong understanding of recruitment delivery and client service management.
• Excellent communication, presentation, and problem‑solving skills.
• Strong analytical skills
• Experience working cross‑functionally to deliver successful client outcomes.
• Fluency in any additional languages is advantageous