MSP Account Manager

Datcom; England; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Technical Account Manager to nurture client relationships and ensure exceptional service delivery. This role requires a technical background, particularly in Microsoft technologies, and a strong customer-centric focus. You will be the key liaison for clients, driving strategic plans to expand business and ensuring their technical needs are met. Your ability to communicate effectively with stakeholders at all levels will be crucial, as you navigate negotiations and provide tailored solutions. If you're a pragmatic problem solver with a passion for technology, this opportunity is perfect for you.

Qualifications

• Proven skills in managing client relationships and technical landscapes.
• Experience in negotiating contracts and providing tailored solutions.

Responsibilities

• Act as the main point of contact for clients, building trust and credibility.
• Conduct contract renewals and engage in pricing negotiations.
• Monitor account performance and provide insights for improvement.

Skills

Technical IT background

Customer-centric focus

Effective communication

Business acumen

Problem-solving

Account management

Negotiation skills

Organizational skills

Job description

Job Description

Datcom is seeking a Technical Account Manager. This role will be instrumental in managing all our client relationships, nurturing strong partnerships, and ensuring the best quality service is given, whilst aligning them with appropriate solutions and services offered by our company.

Coming from a technical hands-on background, you will have a full understanding and appreciation of our clients’ technological landscapes and be able to drive both the best level of current support and the development of their IT.

If you feel you have the skills outlined as an existing Account Manager or are an experienced technical team manager or similar, looking for a change of direction, we would love to hear from you.

Your responsibilities

Here's a bit more on what you can expect to be doing day-to-day:

• You will act as the main point of contact for our clients. You will need to build trust, credibility, and own and maintain the relationship.
• Liaising with the client and our internal teams, you will need to understand the client needs and objectives; provide proactive support and advice, as well as fast and thorough reactive response to queries.
• You will be working closely with our Account Director and Sales Team to develop strategic plans to expand business within targeted clients.
• Working with our leadership team, you will conduct contract renewals, engage in pricing negotiations on contracts and service provision, maximizing value for both Datcom and the client. You will create and propose quotations for all client requirements, ensuring that within the framework of our financial goals, our quality standards are maintained.
• As our clients go-to, you will need to stay up-to-date with the latest market trends, technologies and versions, ensuring their technical landscapes represent the best solution for them.

About you

We are looking for somebody with the proven skills to be able to confidently carry out the above. The skills and qualifications listed below will need to be evidenced during the interview stage.

• Technical IT background - we are first and foremost a technical business and a Microsoft-based technical background is mandatory.
• Customer obsessed; you have a strong customer-centric focus.
• Ability to effectively communicate and collaborate with stakeholders at all levels of an organization with gravitas and confidence, including senior executives and board members, demonstrating the ability to hold your own in high-level discussions and negotiations.
• Good business acumen; an ability to be able to understand small to medium-sized businesses challenges.
• Pragmatic problem solver and attentive to detail.
• Identify and pursue opportunities to expand the account, delivering tailored solutions that meet the client's business objectives.
• Monitor account performance, providing insights and recommendations to drive continuous improvement and client satisfaction.
• Strategic, creative, and critical thinking – analytical.
• Ability to work on multiple, complex projects at once.
• Strong communication and presentation skills.
• Strong networker, negotiator, and client liaison.
• Collaborative – ability to work cross-team.
• General technical acumen and interest in new technology.
• Strong organisational skills with a clear ability to self-manage day-to-day workloads.