Customer Service Assistant – Royal Navy Ships

Navy, Army & Airforce Institute (NAAFI); Whiteley; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading organization as a Customer Service Assistant aboard Royal Navy Ships, where you'll deliver exceptional service while exploring unique environments. This full-time role offers a competitive salary, benefits, and the chance to work closely with military personnel.

Benefits

Company pension

Employee discount

25 days holiday plus 8 bank holidays

Accommodation provided

15% Staff discount

Qualifications

• Demonstrable retail or customer service experience required.
• Ability to work under own initiative and as part of a team.

Responsibilities

• Provide excellent customer service and maintain high standards.
• Ensure Health & Safety and Food Safety standards are met.
• Assist in maintaining cleanliness and stock levels.

Skills

Customer Service

Communication

Teamwork

Education

ENG 1 Medical

Job description

Job description

Customer Service Assistant – Royal Navy Ships

Salary: £25,812.80/annum

Sea Allowance:Sea allowance of £1.20 per contractual hours for the duration that you are at sea for periods in excess of one month. c.£208 per month.

Location: Royal Navy Ships / Ships Shoreside

Hours: Full Time - 40 Hours/week

PLEASE NOTE THE SUCCESSFUL APPLICANTS WILL BE BASED ON A ROYAL NAVY SHIP AND MAY BE AWAY FROM HOME FOR UP TO 10 MONTHS PER YEAR

NAAFI are seeking individuals who are passionate about customer service to come and work with us in the NAAFI Royal Navy. This is a great opportunity to experience this unique Naval environment and to see the world whilst at work.

You will be passionate about customer service, by excelling at communicating and serving or customers and continuously delivering and maintaining excellent standards throughout all aspects of our business.

The successful applicant must have the ability to work under their own initiative, to live in close quarters on-board ship and represent NAAFI appropriately when socialising with the ship’s crew on deployments for up to 10 months at a time. When not at sea you will either work on a ship shoreside or along-side the British Military as Customer Service Assistant in one of our other locations worldwide (accommodation provided).

As the job is spending a lot of time away from home (up to 10 months per year), applicants must consider if this fits in with their personal circumstances prior to applying.

Benefits of the role of Naval Ships Customer Service Assistant with NAAFI:

• Competitive salary of £25,812.80/annum
• 25 Days holiday plus 8 bank holidays
• Company pension scheme
• Accommodation provided
• 15% Staff discount
• Reasonable relocation costs will be met subject to MOD and NAAFI policy
• Opportunity to work as part of an expanding not-for-profit business that gives back to the Armed Forces.

Responsibilities of the role of Naval Ships Customer Service Assistant with NAAFI:

To be passionate about customer service, through providing an excellent level of service to our customers. Assist your establishment team to achieve its targets and to continuously deliver and maintain excellent standards through all aspects of our business. Protect and promote NAAFI and ensure our customers and colleagues have an enjoyable NAAFI Experience. Use integrity and respect at all times and in all aspect of your daily duties.

• Serve and deal with customers in a proactive, courteous, friendly and helpful manner;
• Responsible for maintaining the highest levels of personal hygiene, appearance and conduct;
• Responsible for ensuring Health & Safety, and Food Safety standards are met, including, but not limited to, manual handling;
• Actively promote NAAFI and sales activity by proactively offering advice to customers and acting on their comments and suggestions in order to increase sales and our brand image;
• Accept and accurately process payment for goods and food using a variety of methods;
• Prepare and serve food and drinks in line with all Food Safety and HACCP requirements;
• Check and replenish stock levels ensuring all legislation is met as well as NAAFI requirements on quality and presentation;
• Proactively maintain the cleanliness, hygiene and health and safety of our premises and ensure the requirements of any cleaning rotas and schedules are completed;
• Assist colleagues in the completion of outlet daily, weekly and monthly tasks as directed by the outlet schedules and line manager;
• Requirement to carry out various driving duties as and when required;
• To undertake any reasonable request within the scope and grade of the role and to carry out other duties as reasonably requested by NAAFI for the needs of the business to enable delivery of service, including taking part in activities in the wider operational part of the business as and when required.

Requirements for the role of Naval Ships Customer Service Assistant with NAAFI:

• Must pass an ENG 1 Medical, a Sea Survival course and the relevant security clearance
• Demonstratable retail or customer service experience and the ability to communicate effectively with people
• Ability to work on under your own initiative and as part of a team

In addition, you will be required to sign up to the Naval Reserves and working time directive opt out as part of the contract.

Please apply today with your CV for the role of Royal Naval Ships Customer Service Assistant.

Job Type: Full-time

Pay: £25,812.80 per year

Benefits:

• Company pension
• Employee discount
• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Are you a Proficient Swimmer?

Experience:

• Customer Service: 1 year (required)

License/Certification:

• Are you aware that the role is on a Royal Navy Ship? (required)

Willingness to travel:

• 100% (required)

Work Location: In person