Client Solutions Specialist

Navro; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a dynamic and innovative startup transforming global payments. As a Client Solutions Specialist, you'll be pivotal in helping clients navigate our platform to create best-in-class payment solutions. This role offers the chance to work closely with clients, ensuring their success from implementation to ongoing support. With a focus on collaboration and customer feedback, you'll be at the forefront of fintech disruption. If you're passionate about making a real impact and eager to grow in a fast-paced environment, this opportunity is for you!

Benefits

26 Days Annual Leave

Volunteering Leave

Private Healthcare

Company Options Scheme

Team Socials

Comprehensive Training

Flexible Working Hours

Diverse and Inclusive Environment

Qualifications

• Experience in APIs and technical solutions is essential.
• Customer-facing skills and a passion for learning are crucial.

Responsibilities

• Conduct technical demos and provide support to sales teams.
• Guide clients through onboarding and ensure successful implementation.
• Identify project risks and ensure smooth client experiences.

Skills

API Knowledge

Technical Solutions Engagement

Solution-Oriented Mindset

Financial Services Experience

Customer Facing Experience

Job description

Looking for an enthusiastic and driven Client Solutions Specialist to join our dynamic team!

No legacy systems. No corporate red tape. No coasting. This is about building something from the ground up. Fast.

This is about building something significant, fast, at a rapidly scaling B2B payments startup.

We are looking for an enthusiastic and driven Client Solutions Specialist to join our dynamic and growing team. At Navro, we value diversity and are committed to creating an environment where everyone feels supported and empowered to contribute their unique perspectives. At Navro, we're not just offering a job - we're offering an adventure alongside a great team. You will be instrumental in helping our clients build best-in-class payment solutions using our platform, working closely with them from pain point identification through implementation and success. This is a truly cross-functional position where you will act as the customer expert for Product and Technical teams, ensuring our internal teams receive rich feedback and opportunities to engage with customers on potential solutions and new features.

Who We Are

We are transforming payments for global platforms and e-commerce businesses. As the world's first payments curation platform, we simplify cross-border transactions by uniting best-in-class infrastructure into a seamless ecosystem, enabling businesses to scale and operate effortlessly across borders. Cross-border workforce payments are slow, expensive, and outdated. We can't be. Businesses rely on us to pay their people accurately and on time - contractors, freelancers, and employees across the globe. When we say we'll deliver, failure isn't an option. If we don't do what we said we would, people don't get paid - not just a transaction delayed, but real workers left without wages. That means a developer in Argentina missing their paycheck, a freelancer in the Philippines unable to pay rent, or a contractor in Poland unable to get to work. No excuses. No passengers. No tolerance for politics or mediocrity.

Requirements

The role

As a Client Solutions Specialist at Navro, you would be helping our clients to build best in class payment solutions utilising our platform.

You will work closely with clients throughout their journey at Navro, helping them to identify their pain points, building comprehensive solutions, guiding them through the implementation of their solutions and ensuring their success.

This is a truly cross functional position, where you will work with many other arms of the business, acting as the customer expert in all things Product and Technical. It is our responsibility to ensure that our Product and Technical teams are getting rich feedback, and the opportunity to talk to our customers about potential solutions and new features.

Key Responsibilities:

• Performing Technical and UI Based Client Demos
• Providing Technical and Product support to the Sales Team and Prospective Clients
• Actively working on RFI/RFP's
• Performing discovery sessions / workshops with prospective clients to understand their use case, ensure alignment with Navro and build a suitable solution
• Creating Solution Designs, API Flows and Technical Documentation to support the sales process
• Providing Enablement and guidance to customers during their onboarding to ensure the success of their implementation
• Own the client experience when onboarding with Navro, providing clear timelines and metrics to the wider business and client to ensure the success of the project
• Identify and mitigate any potential project risks, to ensure a smooth client experience and reduce possible delays or failed projects
• Reviewing Customer builds to ensure they are following best practices
• Providing a period of nurture during the initial launch to ensure client success
• Working closely with other functions in the business, acting as the voice of the customer's product and technical needs
  
  
  

To be successful in this role, you should have:

• Experience and knowledge of APIs
• Be able to engage and discuss deeply technical solutions with varying levels of a business
• Be solution oriented and continuously seeking to find the best path forward
• Experience of financial services or payments is desired
• Some form of pre sales or technical customer facing experience is desirable but not required
• Have a passion to learn and grow
  
  

You may not possess every single required skill listed, and that's perfectly fine. If you have most of them, along with grit, passion, a desire to learn quickly, and the willingness to get stuck in, we encourage you to apply.

Why Navro?

• Lead and Shape the Future: This is your chance to build and grow a market from zero to one
• Make Real Impact: Your decisions will directly shape Navro's growth journey
• Innovative Environment: Be at the forefront of Fintech innovation and payments disruption
• Career-Defining Role: This isn't just another job. It's a legacy
  
  

Ready to Build Something Big?

This is your chance to leave your mark. If you're ready to lead, build, and grow with the intensity that only startups offer, we want to hear from you.

Apply now and be part of Navro's journey to revolutionise payments with us.

Benefits

Benefits:

As part of this role you will receive the following:

• You will enjoy 26 days of annual leave (excluding Bank holidays)
• Volunteering & Compassionate leaves
• Maternity and Paternity leaves
• Private Healthcare
• Company Options Scheme
• Team socials
• Comprehensive, interactive & engaging Training - Leadership, Communication and Presentation Skills, Behavioural Profiling, Conflict Management, etc
• Career frameworks
• Flexibility surrounding other commitments; within your team we will work around child-care or other appointments you have. We just ask for advance notice!
• For those London Based 2-3 days per week in office
• Working in a diverse and inclusive environment where we ensure that our people thrive
  
  

Navro does not accept unsolicited resumes from search firms/recruiters. Navro will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.