Head of Operations

Mitie Cleaning & Hygiene Services; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Join a leading facilities management company as the Head of Operations in London. This strategic role focuses on overseeing regional operations, ensuring compliance, and driving service excellence. You will lead a dynamic team, optimize service delivery, and foster a culture of continuous improvement. If you're ready to make an impact, apply today!

Benefits

Virtual GP consultations

Financial wellbeing support

Flexible lifestyle benefits

High street discounts

Enhanced pension contributions

Recognition awards

Qualifications

• Proven senior management experience overseeing mobile workforces.
• Exceptional organizational skills combined with excellent communication abilities.

Responsibilities

• Oversee regional operations and drive service excellence.
• Ensure all contractual elements are consistently met and compliance maintained.
• Cultivate a culture of safety, quality, and environmental responsibility.

Skills

Leadership

Communication

Organizational Skills

Commercial Awareness

Attention to Detail

Job description

Join Our Team as Head of Operations!

We are seeking an accomplished and strategic leader to oversee regional operations and drive service excellence within our organisation. This pivotal role requires a focus on delivering contractual commitments, ensuring statutory compliance, and fostering continuous improvement across all service areas.

As Head of Operations, you will be responsible for ensuring all contractual elements are consistently met, aligning with both client expectations and Mitie's commercial objectives. You will oversee statutory compliance, maintaining clear documentation and evidence of adherence at all times. Leading, motivating, and managing your team, you will cultivate a culture of safety, quality, and environmental responsibility. Building strong relationships with stakeholders and delivery partners will be essential to optimise service delivery and collaboration. You will oversee financial performance, manage escalations, monitor reactive and preventative maintenance routines, and coordinate scheduling and resource planning to maximise operational efficiency. Additionally, you will ensure health and safety standards are upheld, manage personnel performance, and promote a culture of continuous improvement through regular reviews and quality initiatives.

What We Are Looking For

• Proven senior management experience overseeing mobile workforces in a similar role and environment
• Strong commercial awareness with the ability to identify and capitalise on opportunities
• Exceptional organisational skills combined with excellent communication abilities
• Proven leadership skills, leading by example and inspiring teams
• Enthusiastic and dedicated team player committed to operational excellence
• Meticulous attention to detail with strong time management skills

If you are ready to lead a dynamic team and drive impactful results, we invite you to apply.

Join us and contribute to a forward-thinking organisation committed to excellence and continuous improvement. Apply today!

Employee Benefits

Our market-leading offering provides benefits that suit your lifestyle, including:

• Virtual GP consultations for you and your household
• Financial wellbeing support through our Salary Finance scheme, including early access to earned pay and competitive loans
• Flexible lifestyle benefits via our Choices platform, such as extra holiday days, insurance options, and technology purchases
• High street discounts, gym memberships, cycle-to-work schemes, and life cover
• Enhanced pension contributions, save-as-you-earn schemes, and employee share plans
• Recognition awards like Mitie Stars with cash prizes and annual top prizes

We prioritize your career development with diverse training and learning resources. We are committed to inclusive recruitment; if you need reasonable adjustments during the process, contact Karen Hayes at [e-mail].

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients from banking and government to hospitals and schools.

Join Our Mitie Team

Together, our diversity makes us stronger.

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