Customer Service Advisor

TN United Kingdom; Fareham; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Join a leading bank as a Customer Service Advisor in Fareham. Enjoy a starting salary of £24,000 for a 35-hour week, hybrid working arrangements, and comprehensive training. Ideal for those passionate about customer service without needing prior experience.

Benefits

Free parking

'Lunch on us' for the first 4 weeks

25 days’ paid holiday (+bank holidays)

Employee discounts

Pension scheme

Healthcare schemes

Responsibilities

• Deliver exceptional customer service and support.
• Handle customer queries and resolve issues effectively.
• Participate in comprehensive training for role preparation.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following processes

Digital fluency

Job description

Job Title: Customer Service Advisor

Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy the rewards of working for one of the world’s leading banks.

We offer a starting salary of £24,000 for a 35-hour week, along with benefits such as free parking, 'lunch on us' for the first 4 weeks, 25 days’ paid holiday (+bank holidays), employee discounts, pension and healthcare schemes. We also provide hybrid working arrangements to give you flexibility.

You don’t need banking or customer service experience, but we look for the following essential skills:

• Active listening: carefully listen, retain key details, and understand customer concerns.
• Effective communication: clearly convey information, ask questions, and ensure understanding.
• Customer-centric mindset: aim to deliver high-quality service for positive customer experiences.
• Empathy and support: understand customer perspectives and tailor your approach.
• Resilience: stay calm amidst questions, competing priorities, and workload.
• Accountability: resolve queries in line with policies and guidelines.
• Following processes: adhere to procedures and escalate when necessary.
• Digital fluency: be confident and capable with technology.

We provide comprehensive training over 16 weeks to prepare you for your role, including support from our Academy and peer coaching. Training hours are Monday to Friday, 9am-5pm, face-to-face in the office. We ask that you avoid taking holidays during this period, and you must commit to the role for a minimum of 12 months.

Applications are open to UK residents over 18 with a valid right to work in the UK. We cannot offer sponsorship. This is a full-time role requiring 35 hours per week. If on a student visa that limits work hours, your application cannot be progressed.

The application process includes:

• A telephone interview with a recruiter
• A final face-to-face interview and an online Values-Based Assessment

Our contact centre operates Monday to Friday, 7:30am-7pm, with shift patterns in Week 1 (Monday to Friday, 10:00 – 18:00) and Week 2 (Monday to Friday, 08:00 – 16:00). Flexibility is essential.

We operate a hybrid working environment, combining office work at Fareham with remote working. Ensure you have a suitable home setup with a desk, chair, and reliable Fibre Broadband (minimum 10 Mbps).

We value diversity and inclusion. HSBC is committed to creating an accessible workforce and is a Disability Confident Leader. We encourage candidates with disabilities, long-term conditions, or neurodivergence to apply and will offer interviews to those who meet minimum role criteria.

If you require accommodations during the recruitment process, please contact our Recruitment Helpdesk.