Front of House Co-ordinator

Booker; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant to enhance customer experiences. In this dynamic role, you'll support the Customer Service Supervisor, ensuring that customer needs are met with efficiency and care. Your leadership and communication skills will be key in creating a welcoming environment and delivering exceptional service. Join a team that values your contributions and offers a range of benefits, including discounts and a retirement savings plan. This is a fantastic opportunity for those looking to grow in a supportive and fulfilling workplace.

Benefits

Colleague discount card

Health checks

Pension plan

Life Assurance coverage

Employee Assistance Programme

Comprehensive holiday package

Qualifications

• Ability to prioritize workload effectively.
• Excellent communication skills for engaging with customers.

Responsibilities

• Support the Customer Service Supervisor in ensuring customer satisfaction.
• Create an environment for efficient service delivery.

Skills

Leadership

Communication

Customer Service

Attention to Detail

Job description

What's in it for you

At Booker, along with being a great place to work and providing opportunities for career growth, we offer the following benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months of service, a Tesco colleague discount card with 10% off, increasing to 15%, on most purchases at Tesco for a 4-day period after every four-weekly payday, thirteen times a year. Also, 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM-only deals with Tesco Mobile, plus additional deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank. Terms apply.
• Free eye tests when spending £50 or more, with 30% savings on glasses, sunglasses, and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An exclusive deals website offering savings on everyday purchases, including a cycle-to-work scheme.
• After 3 months, eligibility to join our annual Save As You Earn share scheme, allowing you to buy Tesco shares at a discount.
• Retirement savings plan (pension) - save up to 5%, with Booker matching your contributions.
• Life Assurance coverage for death in service, up to three times your annual pay.
• Health and wellbeing support, including a 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
• A comprehensive holiday package.

About the role

You will support the Customer Service Supervisor to ensure that our customers' needs are exceeded at all times. Your duties may include dealing with customers at reception, settling invoices at pay points, providing efficient service at checkouts, or working with other store departments. No two days will be the same, but you will experience a great sense of fulfillment and be at the heart of our customer experience.

You will be responsible for

Supporting the Customer Service Supervisor in their duties, including ensuring that all customer account due diligence is accurate and up-to-date, requiring an eye for detail.

Creating an environment that delivers fast and efficient service, demonstrating passion for customer satisfaction.

Taking ownership of the customer service operation in the absence of the Supervisor.

You will need

Leadership ability to prioritize workload effectively.

Excellent communication skills for engaging with customers and store colleagues.

Energy and motivation to lead by example in delivering swift and quality service.

A keen eye for detail to handle administrative tasks efficiently.