Front of House Coordinator - AMAZING office!

TN United Kingdom; Leeds; On-site; GBP 27,000 - 29,000; Full time

Job summary

Join a vibrant and innovative team as a Community Team Member in Leeds! This exciting role offers the chance to shape memorable experiences for clients and visitors in a modern front-of-house setting. You'll be responsible for enhancing customer services, building relationships, and engaging with the community. If you thrive in a dynamic environment and are passionate about hospitality, this is the perfect opportunity to make a real impact. Embrace creativity and innovation while delivering exceptional customer experiences in this full-time position.

Qualifications

• Experience in customer experience, hospitality, or a related field.
• Strong relationship-building skills and a knack for complaint resolution.
• Proficiency in social media engagement and community outreach.

Responsibilities

• Enhance customer experiences and deliver them at the highest standards.
• Provide a warm hospitality-style welcome and fond farewell.
• Collaborate with local businesses and community groups.

Skills

Customer Experience

Hospitality

Relationship Building

Complaint Resolution

Social Media Engagement

Community Outreach

Telephone Etiquette

Email Communication

Job description

Social network you want to login/join with:

Front of House Coordinator - AMAZING office!, Leeds

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Client:

Location:

Leeds, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

09b7a704beec

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Position: Community Team Member
Contract Type: Permanent
Working Pattern: Full Time, 08:00 - 17:00
Salary: £27, - £29, annually

Are you passionate about delivering exceptional customer experiences? Do you thrive in a vibrant environment where creativity and innovation are celebrated? If so, we have an exciting opportunity for you to become a founding member of our Customer Experience Community team at a brand-new office in Leeds!

About the Role:
As a Community Team Member, you will play a pivotal role in shaping memorable experiences for clients, occupiers, visitors, and stakeholders. Located in the modern front of house area, you will embody the spirit of hospitality and serve as an ambassador for our vibrant community.

Note on the hours - these are the standard hours you'll complete but flexibility will be required when events are happening so you may finish earlier or later.

What You'll Do:

• Enhance Customer Experiences: Identify innovative opportunities to elevate customer services and deliver them at the highest standards.
• Warm Welcomes: Provide a warm hospitality-style welcome and a fond farewell to everyone.
• Immaculate Presentation: Ensure front-of-house areas are always presented to perfection.
• Community Engagement: Collaborate with local businesses, community groups, and Leeds City Council to enrich the community.
• Relationship Building: Develop professional relationships with clients, occupiers, and stakeholders.
• Complaint Resolution: Address complaints with prompt resolutions, escalating when necessary.
• Concierge Services: Offer concierge services, such as dry-cleaning pickups, restaurant reservations, and transportation arrangements.
• Communication: Respond to telephone and email inquiries professionally, ensuring follow-ups as required.

What We're Looking For:

• Experience in customer experience, hospitality, or a related field.
• Strong relationship-building skills and a knack for complaint resolution.
• Proficiency in social media engagement and community outreach.
• A proactive approach to property management and concierge services.

Position: Community Team Member
Contract Type: Permanent
Working Pattern: Full Time, 08:00 - 17:00
Salary: £27, - £29, annually

Are you passionate about delivering exceptional customer experiences? Do you thrive in a vibrant environment where creativity and innovation are celebrated? If so, we have an exciting opportunity for you to become a founding member of our Customer Experience Community team at a brand-new office in Leeds!

About the Role:
As a Community Team Member, you will play a pivotal role in shaping memorable experiences for clients, occupiers, visitors, and stakeholders. Located in the modern front of house area, you will embody the spirit of hospitality and serve as an ambassador for our vibrant community.

Note on the hours - these are the standard hours you'll complete but flexibility will be required when events are happening so you may finish earlier or later.

What You'll Do:

• Enhance Customer Experiences: Identify innovative opportunities to elevate customer services and deliver them at the highest standards.
• Warm Welcomes: Provide a warm hospitality-style welcome and a fond farewell to everyone.
• Immaculate Presentation: Ensure front-of-house areas are always presented to perfection.
• Community Engagement: Collaborate with local businesses, community groups, and Leeds City Council to enrich the community.
• Relationship Building: Develop professional relationships with clients, occupiers, and stakeholders.
• Complaint Resolution: Address complaints with prompt resolutions, escalating when necessary.
• Concierge Services: Offer concierge services, such as dry-cleaning pickups, restaurant reservations, and transportation arrangements.
• Communication: Respond to telephone and email inquiries professionally, ensuring follow-ups as required.

What We're Looking For:

• Experience in customer experience, hospitality, or a related field.
• Strong relationship-building skills and a knack for complaint resolution.
• Proficiency in social media engagement and community outreach.
• Excellent telephone etiquette and email communication skills.
• A proactive approach to property management and concierge services.

Apply Now!

Your journey in customer experience starts here!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.