Front of House Coordinator - AMAZING office!

JR United Kingdom; Leeds; On-site; GBP 27,000 - 29,000; Full time

Job summary

Join a vibrant community as a Community Team Member in a brand-new office in Leeds! This exciting role focuses on delivering exceptional customer experiences and engaging with the community. You'll be the face of hospitality, ensuring immaculate presentation and warm welcomes. Your proactive approach will help build relationships and resolve complaints effectively. If you're passionate about creating memorable experiences and thrive in a dynamic environment, this opportunity is perfect for you!

Qualifications

• Experience in customer experience or hospitality is essential.
• Strong relationship-building skills and complaint resolution abilities.

Responsibilities

• Enhance customer experiences and deliver exceptional service.
• Provide a warm welcome and engage with the community.

Skills

Customer Experience

Hospitality

Relationship Building

Complaint Resolution

Social Media Engagement

Communication Skills

Job description

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Front of House Coordinator - AMAZING office!, Leeds, West Yorkshire

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Client:

Location:

Leeds, West Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Position: Community Team Member
Contract Type: Permanent
Working Pattern: Full Time, 08:00 - 17:00
Salary: £27,000 - £29,000 annually

Are you passionate about delivering exceptional customer experiences? Do you thrive in a vibrant environment where creativity and innovation are celebrated? If so, we have an exciting opportunity for you to become a founding member of our Customer Experience Community team at a brand-new office in Leeds!

About the Role: As a Community Team Member, you will play a pivotal role in shaping memorable experiences for clients, occupiers, visitors, and stakeholders. Located in the modern front of house area, you will embody the spirit of hospitality and serve as an ambassador for our vibrant community.

Note on the hours - these are the standard hours you'll complete but flexibility will be required when events are happening so you may finish earlier or later.

What You'll Do:

• Enhance Customer Experiences: Identify innovative opportunities to elevate customer services and deliver them at the highest standards.
• Warm Welcomes: Provide a warm hospitality-style welcome and a fond farewell to everyone.
• Immaculate Presentation: Ensure front-of-house areas are always presented to perfection.
• Community Engagement: Collaborate with local businesses, community groups, and Leeds City Council to enrich the community.
• Relationship Building: Develop professional relationships with clients, occupiers, and stakeholders.
• Complaint Resolution: Address complaints with prompt resolutions, escalating when necessary.
• Concierge Services: Offer concierge services, such as dry-cleaning pickups, restaurant reservations, and transportation arrangements.
• Communication: Respond to telephone and email inquiries professionally, ensuring follow-ups as required.

What We're Looking For:

• Experience in customer experience, hospitality, or a related field.
• Strong relationship-building skills and a knack for complaint resolution.
• Proficiency in social media engagement and community outreach.
• Excellent telephone etiquette and email communication skills.
• A proactive approach to property management and concierge services.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.