Sales and Retention Manager

Frasers Group; Gillingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Sales and Retention Manager to join their team. This full-time role is pivotal in driving new member sales and maximizing retention within the gym environment. You will be the ambassador for fitness, implementing strategies to enhance member engagement and operational efficiency. With a focus on leadership and interpersonal skills, this position offers a unique opportunity to make a significant impact while enjoying fantastic benefits, including free gym membership and training opportunities. If you are passionate about health and fitness and ready to take on a challenging yet rewarding role, this is the opportunity for you.

Benefits

20% discount across all Frasers Group facias

Eligibility for the Fearless 1000 bonus scheme

Free Gym membership

Monthly salary doubling for champions

Training and development with funded qualifications

Qualifications

• Passion for health and fitness with strong leadership qualities.
• Exceptional interpersonal skills and a solutions-driven mindset.

Responsibilities

• Drive new member sales and retain existing members effectively.
• Support operational tasks and ensure high standards in the gym.

Skills

Leadership

Interpersonal Skills

Adaptability

Sales Strategy

Customer Service

Education

Qualifications in Management & Leadership

Job description

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Company Description

This is a full-time position.

Our Sales and Retention Managers are responsible for supporting our General Managers and the wider team in the successful operation of the gym, with specific responsibility for driving new member sales, maximising retention & overall growth of the live member movement through various strategies inside and outside of the gym.

The Benefits

Elevation is a part of our core, matching with great company benefits to mention a few:

• 20% discount across all Frasers Group facias
• Eligibility for the Fearless 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Group Champion - winners get double their salary for the month
• Reward and recognition with our Everlast Gyms monthly champions
• Training and development through Frasers Group with recognised, funded qualifications available including Level 3 & 5 in management & leadership
• Enhance your fitness knowledge with product training and the opportunity to deliver personal training sessions and group training

Job Description

• Represent Roko as an ambassador for fitness
• Demonstrate our elevated ways of working always
• Advocate for our FUNDAMENTALS sales process, leading by example in this area and supporting, and training the wider team to improve confidence and performance
• Big focus on driving new member sales and retaining existing members to grow live member movement
• Owning the activity planners for the gym and ensuring they are thorough, well planned and executed
• Implement strategies to increase lead generation both internally and externally
• Monitoring our dashboards and KPIs, communicating key insights to the wider team
• Driving all revenue lines from membership sales to product & secondary, to drive profitability of the gym
• Prepare and deliver monthly sales presentations to wider management team
• Build key relationships with local businesses to evolve local partnerships
• Developing the #WeMoveBusinesses membership opportunities (both new and existing)
• Lead by example on reception and the gym floor in this member facing role designed to enhance every visit
• Buy-in to national focuses & incentives like #WorkoutWednesday & #WeCommunicate
• Willing and able to deliver honest, constructive feedback regularly to support all team members in achieving their potential and challenging them on a daily basis
• Support the General Manager and wider team with any operational tasks necessary to ensure the business operates correctly, including Health & Safety, Facilities, Maintenance, Recruitment
• Deliver consistently high standards of cleanliness and presentation at all times whenever in the gym

Qualifications

• Passion for health, fitness and wellness
• Strong leadership qualities
• Adaptability in communication style
• A positive, solutions driven mindset in the face of adversity
• A member champion mentality with exceptional interpersonal skills
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role
• Flexibility in working hours and location to support the needs of the business including weekends and Bank Holidays when required

Additional Information

Want to know see more of the great things our brand does please visit our LinkedIn page here.

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits - Think fast, think fearlessly and take the team with you
• Own it and back yourself - own the basics, own your role and own the results
• Be relevant - Relevant to our people, our partners and the planet