Collaboration Manager

Britvic; Hemel Hempstead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the Food & Beverages industry is seeking a Collaboration Manager to enhance customer supply relationships and drive service delivery targets. This role involves managing supply chain responsibilities, improving customer service, and influencing key stakeholders to achieve business objectives.

Qualifications

• Experience in FMCG supply chain or commercial roles.
• Comprehensive understanding of SAP & APO systems.
• Strong customer-facing experience and influencing skills.

Responsibilities

• Manage end-to-end supply chain responsibilities for Breakthrough Brands.
• Drive cost management and forecast accuracy.
• Develop relationships with customer supply chain contacts.

Skills

FMCG supply chain

Stakeholder management

Persuasion and influencing

Commercial awareness

Analytical skills

Education

Degree level or equivalent

Tools

SAP

APO

Excel

PowerPoint

Word

Job description

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In combining Carlsberg's and Britvic's legacy businesses in the UK to form Carlsberg Britvic, we are creating an integrated beverage powerhouse in the market. Stronger together, we have a unique opportunity to get ahead and stay ahead of the competition while building a truly iconic business proposition. We offer customers an enhanced portfolio as the leading supplier combining beer and soft drinks, supported by a world-class sales force capable of unlocking growth opportunities across multiple channels and occasions. We are leveraging the strength of our integrated supply chain to make great-tasting brands available everywhere. Additionally, we are building brand equity while delighting consumers through outstanding marketing and innovation platforms. To fuel this opportunity, we are combining our talent, capabilities, and know-how across our integrated organization.

Job Overview

At Carlsberg Britvic, we are seeking a dynamic and collaborative Collaboration Manager to join our team in the Food & Beverages industry. In this role, you will be responsible for managing and developing external customer supply relationships, achieving service delivery targets, and driving cost management through forecast accuracy and a collaborative mindset. You will work closely with internal stakeholders across various teams to drive continuous improvement and goal delivery.

Key Responsibilities

• Managed end-to-end supply chain responsibilities for our exciting Breakthrough Brands, driving improved customer service, availability, and forecast objectives.
• Responsible for the forecast, customer relationship, and cost-to-serve strategies with customers and channels.
• Aligned to the internal customer management leadership team for the account/channel and responsible for directing the supply chain relationship within Britvic.
• Lead the delivery of a heavy new product development schedule in the customer/channel.
• Manage the short-term operational forecast window and lead the Britvic forecast process with Customer Management and customers.
• Influence beyond the 20-week forecast window, ensuring a smooth transition between long-term and short-term timelines.
• Drive improved availability via links to customer systems and manage daily reporting and monitoring of depot-to-store and in-store availability.
• Develop broad and deep relationships with all customer supply chain contacts.
• Provide accurate and timely data to support key decision-making processes.
• Regularly evaluate the customer "Cost to Serve Profile" data to optimize supply chain costs and build and set annual Account Cost to Serve Targets.

Knowledge, Skills & Experience Required

• FMCG supply chain or commercial experience.
• Comprehensive understanding of SAP & APO systems.
• Experience in influencing key stakeholders.
• Full understanding of the S&OP process and its link to the commercial sell-in process.
• Strong customer-facing experience.
• Persuasion and influencing skills.
• Presentation and facilitation skills.
• Stakeholder management and personal effectiveness.
• Commercial awareness and cost-to-serve - supply chain efficiencies.
• Intermediate-level proficiency in Excel, PowerPoint, and Word.
• Advanced-level proficiency in customer systems (bespoke customer systems).
• Basic-level proficiency in BBW.
• High-level numerical and analytical skills.
• Full driving license - requirement to be fully mobile.

Key Behaviours

• Persuasion and influencing
• Presentation skills
• Stakeholder management
• Personal effectiveness
• Commercial awareness
• Facilitation skills
• Cost to Serve - Supply Chain Efficiencies
• Excel intermediate level
• APO intermediate level
• PowerPoint & word intermediate level
• High level numerical & analytical skills
• Customer systems advanced level (bespoke customer systems)
• BBW basic level
• Full Driving License - Requirement to be fully mobile

Qualifications

• Degree level or equivalent