IT Technical Support Engineer

TN United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading construction company is seeking a Technical Support Engineer to provide IT support for end-user computing. This role involves troubleshooting hardware and software issues, collaborating with teams globally, and ensuring efficient service delivery. Join a diverse team dedicated to building a better future.

Benefits

Discretionary annual bonus

8% company contribution pension

25 days annual leave

Single private medical cover

Flexible benefits

Professional development

Flexible work arrangements

Qualifications

• Experience in IT support, preferably in End User Computing roles.
• Strong communication skills, with attention to detail.
• Expertise in Windows and Apple OS.

Responsibilities

• Supports project delivery and site setups.
• Collaborates globally with functional and cross-functional teams.
• Ensures timely resolution of tickets to meet SLAs.

Skills

Interpersonal Skills

Communication

Attention to Detail

Education

IT Support Experience

Tools

Microsoft Office

Windows OS

Apple OS

Active Directory

Azure

Intune

Networking

Windows Server

Job description

About Us

Interested in shaping skylines across the globe? Multiplex is a premier construction company with a simple purpose: to construct a better future. Join our team to help deliver iconic projects worldwide, supported by approachable leadership and an inclusive culture that prioritizes our people.

We offer a range of holistic benefits, including:

• Discretionary annual bonus, 8% company contribution pension, 25 days annual leave + holiday buy options
• Single private medical cover, employee assistance programme, virtual GP service
• Competitive parental leave
• Flexible benefits such as season ticket loans, discounted gym memberships, cycle to work scheme
• Professional development through the Multiplex Learning Academy
• Flexible work arrangements promoting work-life balance

Who We're Looking For

Our team is united by the belief that we can excel in everything we do.

Job Overview

The Technical Support Engineer provides support to all users by investigating and resolving End User Computing hardware, application, and software issues, from level 1 to level 3. Reporting to the IT Technical Support Manager, this role involves delivering IT technical support for end-user compute and related processes within Multiplex IT. The position is customer-facing, primarily supporting construction sites within the region.

Key Responsibilities

• Supports project delivery and site setups
• Collaborates globally with functional and cross-functional teams
• Performs server maintenance, administration, and basic networking
• Resolves user account issues, including passwords and access
• Records, prioritizes, and tracks service calls in the global system
• Ensures timely resolution of tickets to meet SLAs
• Diagnoses incidents/problems and participates in problem-solving groups
• Documents and resolves incidents within ServiceNOW
• Recommends system modifications and continuous improvements

Qualifications for Success

• Experience in IT support, preferably in End User Computing roles
• Excellent interpersonal skills for supporting technical and non-technical users
• Strong communication skills, with attention to detail
• Expertise in Windows and Apple OS (Windows 10/11; macOS)
• Knowledge of desktop, laptop, mobile devices, and vendor products
• Experience troubleshooting network connectivity and configuring networked printers
• Proficiency in standard business software such as Microsoft Office
• IT experience with Active Directory, Azure, Intune, MDM, Networking (Cisco Meraki), and Windows Server

Diversity and Inclusion

We celebrate diversity and invite applications from all genders, cultures, and backgrounds. Even if you don't meet all criteria but are passionate about building a better future, we'd love to hear from you. We support a barrier-free work environment and reasonable adjustments during recruitment—please inform our Talent Acquisition team.