Customer Service Advisor

Barclays Business Banking; England; On-site; GBP 27,000; Full time

Job summary

Join a leading company as a Customer Service Advisor, where you will be the first point of contact for Retail Banking customers. This role offers a competitive salary and comprehensive benefits, along with opportunities for professional growth. You will provide exceptional service, resolve customer queries, and collaborate with various teams to enhance customer experience. Your passion for helping people will shine in this dynamic environment, ensuring every customer interaction is personal and effective.

Benefits

Pension Plan

Private Medical Insurance

Life Insurance

Income Protection

Qualifications

• Experience in customer service roles preferred.
• Ability to collaborate across digital channels.

Responsibilities

• Provide resolutions for customer queries through multiple channels.
• Support internal stakeholders to meet client needs.

Skills

Customer Service

Collaboration

Communication

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

• Collaborate across multiple digital channels to personalise each interaction with a customer.
• Enhance the bank's digital capabilities when current technology is not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
• Support internal stakeholders including sales, operational, and risk management teams to meet client needs and ensure accurate, timely transactions.
• Support teams within the business operations function as needed, including risk management, compliance, and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities in a timely manner and to a high standard, impacting the role and related roles.
• Possibly have responsibility for specific processes within a team.
• Lead and supervise a team, guiding professional development, allocating work, and coordinating resources.
• If in a leadership role, demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• Manage own workload, implement systems and processes, and participate in broader projects.
• Execute work requirements as per processes and collaborate with related teams.
• Review colleagues' work to meet requirements.
• Provide specialist advice within own work area.
• Manage risk and strengthen controls related to own work, adhering to rules, regulations, and codes of conduct.
• Understand how all teams contribute to broader objectives and continually develop operational expertise.
• Make judgements based on experience, evaluate options, and communicate sensitive information effectively.
• Build relationships with stakeholders/customers to identify and address needs.

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset—Empower, Challenge, and Drive.