Customer Service Advisor

Bytes Link; United Kingdom; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor to enhance customer satisfaction through effective communication and problem resolution. The role involves engaging with customers across various channels and requires strong organizational and interpersonal skills. This permanent position offers a competitive salary and opportunities for career development.

Benefits

Competitive salary

Agile working

28 days holiday increasing with service

Cycle 2 Work Scheme

Group personal pension scheme

Life Assurance

Career development opportunities

Corporate discount scheme

Staff well-being program

Qualifications

• 5 GCSEs including Maths and English required.
• Experience in Customer Service and effective communication.

Responsibilities

• Provide first point of resolution to customers.
• Achieve individual/team performance indicators.
• Work in partnership with internal/external service areas.

Skills

Excellent communication skills

Strong organisational skills

Excellent IT skills

Interpersonal skills

Flexible can do attitude

Education

5 or more GCSEs including Maths and English

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Customer Service Advisor role at Bytes Link Technologies

Join to apply for the Customer Service Advisor role at Bytes Link Technologies

We are currently looking for a Customer Service Advisor to join The Sovini Group.

Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.

If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.

This position is a permanent opportunity.

As a Customer Service Advisor, you will be expected to:

• provide first point of resolution to customers, resolving all customer Taking a proactive approach to customer care, ensuring high customer satisfaction.
• Achieve individual / team performance indicators and service delivery plan. Performance assessment utilising quality monitoring, 1-2-1s, appraisals, and team meetings.
• Outgoing customer engagement for all service areas. Including low level rent arrears, surveys arranging appointments, customer involvement / welfare, housing register.
• Work in partnership with internal / external service areas, and agencies to achieve high customer satisfaction.
• Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
  
  

To be successful in a Customer Service Advisor role, the skills you will need:

• 5 or more GCSEs or Must include Maths and English.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• Experience of working in a Customer Service.
• Experience of effective communication with people at all levels through a variety of methods.
• Strong organisational skills and ability to concentrate on detail and quality of work, prioritising and ensuring that deadlines are met.
• Excellent IT skills, especially Microsoft Outlook, Word, and excel.
• Excellent interpersonal skills.
• Flexible can do attitude and willingness to gain experience in all aspects of the business.
• Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
• To demonstrate The Sovini Groups values in your day-to-day job role Success, Passion, Authenticity, Courage, Enterprise.
  
  

Experience or Knowledge of the below would be advantageous but not essential:

• NVQ Level 2 in Call handling or Customer Services.
• Experience of working in a Contact Centre environment.
• Experience of working within a Social Housing environment.
  
  

So, if you are looking for a Customer Service Advisor role with:

• Competitive salary - £25,207.59 - £31,608.91
• Hours 36 Hours
• Agile working (Ability to work where you want and when you want, based on work commitments).
• 28 days holiday increasing with service.
• Cycle 2 Work Scheme.
• Group personal pension scheme.
• Life Assurance.
• Career development opportunities.
• Corporate discount scheme.
• Staff well-being and feel-good programme.
  
  

Apply online via our website today!

Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.

Please note that the application closing date may brought forward if there is high volume of applications.

Closing date 23rd May 2025

Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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