Application Deadline: 23 May 2025
Department: CorporateEvent Delivery
Location: Silverstone
Description
To ensure the effective and efficient management of all on-site large-scale MICE and Track events in accordance with the client’s brief, company policies and procedures, and within agreed budget and profit margins. Assist the Corporate Duty Events Managers with small – medium events and the Corporate Operations Manager in procedures and site wide policies ensuring they are kept up to date with current practice and standards.
To help ensure that at all times the job holder has full awareness of the company’s customer care goals and they use their best endeavours to ensure they are implemented through their own actions and attitude by, for example entering into the team spirit, having a polite manner and anticipating visitor requirements.
This role demands a full-time onsite presence to ensure seamless collaboration and effective execution within our operational teams.
You will help grow the events through introducing new ideas and concepts and ensuring that they are represented at the right events with the right target audience.
Key Relationships
- Sales team
- Track team
- Drive and Ride Manager
- Estate & Facilities Manager
- Finance team
- IT Department
- Venue team
- Marketing team
- External suppliers
Key Responsibilities
- Validate sales contracts received from other departments against set procedures.
- Act as the central liaison point for the client on all large-sized events of 500 plus, managing customer accounts and ensuring the event remains within the brief and budget while developing relationships.
- Operational responsibility for organising and documenting all aspects of large corporate events, including contract negotiation, budget management, site planning, security, catering, entertainment, AV, and post-event evaluation.
- Ensure the site and venue are returned to their original state post-event, complying with company standards.
- Support and mentor Corporate Duty Event Managers and Administrators in planning and delivering small and medium events.
- Liaise with internal and external suppliers, controlling budgets and ensuring proper documentation.
- Identify and create new commercial opportunities to enhance revenues, customer experience, and reduce costs.
- Assist in company projects and strategic planning for the department.
- Develop relationships with internal departments to coordinate event activities.
- Communicate event information clearly to all stakeholders.
- Negotiate with suppliers to ensure delivery on budget and standards.
- Report and review financials and post-event feedback for continuous improvement.
- Manage health and safety documentation and ensure compliance.
- Challenge and improve processes and procedures for efficiency.
- Support long-term planning and system development.
- Ensure event setups meet standards and coordinate staff coverage.
- Adhere to Food Hygiene, Allergen, and Safety Regulations.
- Participate in planning meetings and training sessions.
- Manage staffing rotas and support team development.
Team Responsibilities
- Develop and mentor team members, supporting workload distribution.
- Create a positive, proactive departmental culture.
- Maintain high standards of professionalism and presentation.
Performance Responsibilities
- Monitor performance against objectives set in the Personal Development Review (PDR) process.
Skills, Knowledge, and Expertise
- Minimum of 5 years’ experience in a Conference, Banqueting, Hospitality, or Event environment.
- Experience in medium to large-scale corporate or venue settings.
- IOSH Managing Safety Qualification (preferred).
- Track and Manufacturer experience (desirable).
- Knowledge of CRM systems such as Delphi (desirable).
- Commercially and operationally minded with a hands-on approach.
- Proactive, self-motivated, with problem-solving skills.
- Effective team player with initiative.
- Personal licence holder (desirable).
- Level 2 Food Safety qualification (desirable).
- Passionate about customer care and service.
- Proven leadership and team management skills.
- Strong organizational, time management, and interpersonal skills.
- Flexible working hours, including weekends.
- Proficient in Microsoft Office suite.
- Valid UK driving license.
- Customer-focused with a proactive attitude and innovative approach.
- Excellent communication skills, both oral and written.
- Ability to motivate and recognize team contributions.