Senior Application Support Engineer

JR United Kingdom; Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading tech client is seeking a Senior Application Support Engineer in Manchester. The role involves providing 3rd line support, managing incidents, and ensuring compliance with SLAs. Ideal candidates will have strong experience with Windows Server, IIS, and Active Directory, along with problem-solving skills to resolve issues effectively.

Qualifications

• At least 2 years of experience within an IT department.
• Previous experience in a similar role is beneficial.

Responsibilities

• Provide 3rd line application support, managing incidents and escalations.
• Ensure resolution of incidents according to agreed SLAs.
• Participate in the on-call rota for out-of-hours critical incidents.

Skills

Windows Server

IIS

Active Directory Services

T-SQL

PL/SQL

.NET

PowerShell

IT Service Management

Microsoft Dynamics

Office365

Azure AD

Azure IaaS/PaaS

Octopus Deploy

Job description

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Client:

US3 Consulting

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

For one of our globally leading tech clients, we are urgently looking for an experienced Senior Application Support Engineer for a permanent role based in Manchester, UK.

It offers competitive pay, and our client can interview as soon as possible!

Job purpose:

• Provide 3rd line application support, managing incidents and escalations through to resolution.
• Communicate effectively with business stakeholders, internal teams, and third-party support teams.
• Ensure resolution of incidents according to agreed SLAs.
• Apply problem-solving skills to recreate, debug, identify, and resolve issues.
• Perform root cause analysis to prevent reoccurrence.
• Participate in the on-call rota for out-of-hours critical incidents.
• Provide proactive support and maintenance across the application landscape.
• Create, review, and maintain support documentation for deploying and configuring applications.
• Monitor and deploy application updates and patches.
• Develop understanding of systems within the application landscape.
• Support internal projects with technical design reviews and environment builds/deployments.
• Comply with all company policies and procedures, including data protection, equal opportunities, acceptable usage, and safety regulations.

Skills:

• Experience managing Windows Server, IIS, and Active Directory Services.
• Azure AD experience is beneficial.
• Azure IaaS/PaaS experience is beneficial.
• Knowledge of T-SQL (MS SQL) and/or PL/SQL.
• Knowledge of minor programming or scripting (.NET / PowerShell).
• Experience using IT Service Management tools (e.g., SCSM, ServiceNow).
• At least 2 years of experience within an IT department.
• Previous experience in a similar role is beneficial.
• Understanding of IT service management processes (e.g., ITIL) is beneficial.
• Experience with Microsoft Dynamics (2012AX or 365) is beneficial.
• Experience with Office365 administration is beneficial.
• Experience with software deployment systems (e.g., Octopus Deploy) is beneficial.

If this describes you, do not delay in applying!