Motor Claims Fraud Investigator

TN United Kingdom; United Kingdom; Hybrid; GBP 30,000; Full time

Job summary

Join a forward-thinking company as a Counter Fraud Investigator, where you'll leverage your skills in insurance and fraud prevention to uncover the truth behind motor claims. This role offers a dynamic environment where you'll conduct investigations, liaise with customers, and make impactful decisions. With a competitive salary and a range of generous benefits, including a robust pension scheme and flexible working options, this position is perfect for those looking to make a difference while advancing their career in a supportive and inclusive workplace.

Benefits

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Paid volunteering days

Flexible benefits including cycle to work

Outstandingly supportive policies

Qualifications

• Experience in insurance claims or fraud investigation roles is essential.
• Strong analytical and communication skills are required.

Responsibilities

• Identify and investigate potentially fraudulent motor claims.
• Conduct thorough investigations and manage a personal caseload.

Skills

Insurance Claims Experience

Fraud Investigation

Analytical Skills

Communication Skills

Decision-Making Skills

Caseload Management

Knowledge of UK Fraud Legislation

Job description

Social network you want to login/join with:

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Client:

Aviva

Location:

flexible, UK, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

762ae18b03a6

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Salary – Up to £30,000

Are you someone who thrives on uncovering the truth, investigating claims, and engaging with customers and third parties? If you have experience in insurance, fraud prevention, or investigative roles, we’d love to hear from you!

A bit about the job:

As a Counter Fraud Investigator, you will play a key role in identifying and investigating potentially fraudulent motor claims. You’ll be responsible for reviewing cases referred from various sources, conducting thorough investigations, and ensuring that genuine claims are settled swiftly.

This role requires excellent communication skills as you will liaise with customers and third parties while managing your own caseload of active investigations. You’ll need to use initiative, make quick decisions when necessary, and balance working independently with collaborating as part of a team.

Skills and experience we’re looking for:

Experience in insurance claims, fraud investigation, or a related field.

Strong analytical and decision-making skills.

Excellent written and verbal communication abilities.

Ability to manage a personal caseload and prioritise effectively.

Knowledge of UK fraud legislation, including The Fraud Act 2006 (desirable but not essential).

What you’ll get for this role:

Salary – Up to £30,000 (depending on location, skills, experience, and qualifications)

Bonus opportunity - 6% of annual salary, actual amount depends on your performance and Aviva’s

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Outstandingly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your well-being seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.