Loss Prevention Investigator

JR United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Loss Prevention Investigator to join a dynamic team in Leeds. This role focuses on protecting staff and property while investigating incidents and advising on loss prevention strategies. You will oversee stores across Yorkshire, utilizing data and security systems to analyze trends and reduce shrinkage. Join a friendly environment that values customer service and offers excellent discounts. If you're passionate about security and have the relevant experience, this is the perfect opportunity for you.

Benefits

Excellent discounts in shops

Friendly team environment

Qualifications

• Experience in shrink and crime resolution, preferably in retail or policing.
• Knowledge of loss prevention policies and practices.

Responsibilities

• Identify risks to reduce losses in your area.
• Investigate thefts and stock discrepancies to identify offenders.

Skills

Shrink and crime resolution

Loss prevention policies

Data mining and investigation techniques

Communication skills

Time management

Tools

Microsoft Office

Specialized software

Job description

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Loss Prevention Investigator, Leeds, West Yorkshire

Client: Waterstones

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 1

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

Permanent

Based in Leeds, Bradford or York

We are looking for a Loss Prevention Investigator to join our friendly and dynamic team at Waterstones in Leeds. The role involves overseeing stores across Yorkshire including Leeds, Bradford, York, and Hull. Your main responsibilities will be to protect staff, customers, property, and the business by maintaining security equipment, investigating incidents, and advising teams on incident response, aligning with the Loss Prevention strategy set by the Group Loss Prevention Manager.

What you will be doing

• Be a field-based security and shrink expert, identifying risks to reduce losses in your area.
• Serve as the Loss Prevention contact, advising Regional Managers, Cluster Leaders, Store Managers, and Staff on Loss Prevention matters.
• Prioritize and visit stores in your area based on risk assessments.
• Reduce shrinkage and cash loss by identifying risks and supporting store teams with solutions and coaching.
• Investigate thefts, data, and stock discrepancies to identify and apprehend offenders, building cases for arrest and prosecution.
• Utilize data, in-store intelligence, and security systems to analyze trends and collaborate with the wider team.
• Establish professional relationships with internal stakeholders, law enforcement, and external agencies.
• Work with Maintenance and Audit teams to ensure safety and compliance.
• Complete tasks within deadlines and escalate issues appropriately.
• Support other projects and requests from the Loss Prevention Manager.

What we need from you

• Experience in shrink and crime resolution, preferably in retail or policing.
• Ability to travel between stores.
• Knowledge of loss prevention policies and practices.
• Understanding of case building, criminal justice processes, and judicial interventions.
• IT proficiency, including Microsoft Office and specialized software.
• Knowledge of data mining, investigation, and interview techniques (e.g., PACE, WZ).

Person Profile

• Clear and concise communication skills.
• Approachable, personable, and self-motivated.
• Influential at all organizational levels.
• Time management and prioritization skills.
• Calm, inquisitive, and professional demeanor.
• Decisive with minimal supervision.
• Resilient and adaptable.
• Open to coaching and development.

Why work for Waterstones

At Waterstones, our focus is on our customers, providing an exceptional shopping experience. We are committed to excellent customer service, whether through recommending books, stocking shops, or behind-the-scenes work. Join us to use your skills and enthusiasm to bring the joy of books to our customers, including through our virtual shop.

In return, enjoy working in a role that makes a difference, with a friendly team and excellent discounts in our shops and online.

If you have the relevant experience and are interested, we would love to hear from you.