Payments and Fraud Analyst

TN United Kingdom; Upper Langwith; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company where you will manage payments and fraud screening, ensuring accuracy in a multi-million-pound transaction environment. This role is essential in identifying trends and working collaboratively to implement best practices. With a focus on innovation and a proactive approach, you will be part of a team that values your contributions. Experience a culture that encourages growth and offers significant rewards, including unique recognition programs and opportunities for personal development. If you're ready to embrace challenges and elevate your career, this opportunity is for you.

Benefits

Free gym classes

Discounted gym memberships

Mental wellness support

Quarterly CEO sessions

Recognition programs

Annual retail reconnect days

Bonuses for top performers

Qualifications

• 2+ years experience in a contact centre with fraud case exposure.
• Ability to analyze patterns and communicate findings effectively.

Responsibilities

• Manage payments and fraud screening in a high-volume environment.
• Investigate potential fraud cases and maintain attention to detail.

Skills

Fraud Investigation

Data Analysis

Communication Skills

Workload Management

Job description

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At Frasers Group, we’re rethinking retail. Through digital innovation and unique store experiences, we serve our consumers with the world’s best sports, premium, and luxury brands globally. As an industry leader, we elevate the retail experience through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our mission – to build the world’s most admired and compelling brand ecosystem.

Our purpose – to elevate the lives of many by providing access to the world’s best brands and experiences.

At Frasers Group, we fear less and do more. Our people are forward thinkers, driven to operate outside their comfort zones to change the future of retail and embrace challenges. The potential to elevate your career is significant, and the experience is unrivalled. To make the most of it, you need to live and breathe our principles:

• Think without limits - Think fast, fearlessly, and lead your team.
• Own it and back yourself - Take responsibility for the basics, your role, and results.
• Be relevant - Relevant to our people, partners, and the planet.

Are you ready to join the Fearless?

Job Description

You will manage payments and fraud screening in the Card Not Present environment. This includes handling payment disputes, chargebacks, and investigating fraud. You will analyze patterns and inaccuracies in a multi-million-pound volume of transactions, playing a key role in our business.

• Investigate potential card fraud cases, reviewing documentation daily and collecting evidence from internal and external sources.
• Build relationships with key stakeholders internally and externally.
• Identify patterns and trends in payment activity and communicate findings to the wider team.
• Work collaboratively to implement best practices across the Group.
• Process Card Payment and PayPal chargebacks.
• Maintain meticulous attention to detail during investigations.

Qualifications

• At least 2 years’ experience in a contact centre environment, with exposure to fraud cases and procedures.
• Focused, fearless, and proactive in approach.
• Ability to spot trends and communicate effectively.
• Capable of working independently and as part of a team, especially under pressure.
• Strong workload management skills with the ability to handle conflicting priorities.
• Positive attitude and excellent work ethic.

This role operates on a rota-based shift pattern from 6am to 9pm.

Additional Information

Alongside your benefits, we offer various perks:

Reward, Recognition, and Opportunities

Frasers Champion – Recognize peers monthly for embodying our principles. Winners receive double pay for a month.

Fearless 1000 – If our share price hits £10 for 30+ days, all colleagues get a bonus. The top 1000 performers may receive bonuses up to £1 million.

Frasers Festival – A major event celebrating our staff with brand villages, guest speakers, entertainment, and challenges.

CEO Sessions – Quarterly sessions with our CEO for 20 employees to connect and discuss topics.

Retail Reconnect – Spend two days in stores or warehouses annually to understand frontline work and bring ideas back to improve our operations.

Employee Welfare

Frasers Fit – Free gym classes and discounted memberships to promote health and wellbeing.

Retail Trust – Free access to mental wellness support, helpline, counseling, and financial/legal advice.

What’s next?

Our recruitment team will review applications and respond to all candidates. Shortlisted candidates may be asked to confirm details and participate in behavioural interviews focused on our Culture and Values. Successful candidates will proceed to technical interviews, which may include tasks or presentations to demonstrate skills.