General Services Manager

Royal British Legion; Bexhill-on-Sea; On-site; GBP 52,000; Full time

Job summary

Join a leading Armed Forces charity as a General Services Manager, where you will oversee essential services in a care home environment. This role involves strategic planning and day-to-day operations, ensuring smooth and efficient service delivery. With a focus on high-quality customer service, you will lead teams in a vibrant setting that supports the well-being of residents. Enjoy a rewarding career making a real difference in the lives of those who have served, while benefiting from a range of employee perks and a supportive workplace culture.

Benefits

25 days paid holiday

Contributory pension scheme

Death-in-service Life Assurance

Employee Assistance Programme

Professional subscription paid

DBS screening paid

Qualifications

• Experience in managing teams in fast-paced environments.
• Qualifications in Facilities or Hospitality Management are essential.

Responsibilities

• Lead and coordinate core services like maintenance and catering.
• Manage contractors and ensure high standards of service delivery.

Skills

Management Experience

Facilities Management

Customer Service

Team Leadership

Continuous Improvement

Education

Level 3 in Facilities Management

Diploma in Management Studies

Level 4 Food Hygiene Certificate

Job description

Job Title: General Services Manager

Are you a proactive and organised leader with a background in facilities, hospitality, or housekeeping management? Join us as a General Services Manager, where you’ll play a key role in both strategic planning and the day-to-day operations of our care home environment.

You’ll oversee vital services such as building maintenance, catering, housekeeping, utilities, and communications - ensuring everything runs smoothly, safely, and efficiently.

This role offers 37.5 hours per week, with shifts between 9am – 5pm Monday to Friday, and a salary of £51,585 per annum.

Please note that we are unable to accept applications from overseas candidates who require sponsorship. All candidates must have a valid Right to Work in the UK. An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

What you will be doing:

• Lead, coordinate and plan core services, including maintenance, waste disposal, catering, and housekeeping.
• Manage contractors and oversee project delivery to ensure high standards and value for money.
• Collaborate with the Senior Care Home Management Team and the Commercial Team to source consistent suppliers, supporting procurement and tender processes.
• Develop and implement rolling plans for equipment upgrades, ensuring value and compliance.
• Work with your teams to plan and deliver a high-quality customer service and dining experience.

What we are looking for:

• Level 3 qualifications (or equivalent experience) in Facilities Management (BIFM) and/or Housekeeping or Hospitality Management
• A diploma in Management Studies (or willingness to work towards)
• Level 4 Food Hygiene Certificate (or willingness to work towards)
• Strong management experience in a fast-paced, service-led setting (e.g., schools, hospitals)
• Proven ability to lead teams, manage complex operations, and drive continuous improvement
• Experience handling incidents, complaints, and writing formal reports
• A passion for delivering high-quality services that support the well-being of others
• You may also have Level 5 Diploma or equivalent, RGN (Adults) qualification, and/or training in audit or quality improvement.

Employee benefits include:

• 25 days’ paid holiday per year (plus bank holidays), increasing to 26 days after 5 years, with the option to buy up to 1 additional working week of leave
• Contributory pension scheme – minimum 2% employee contribution with 6% employer contribution, up to a maximum of 10% employer contribution matched with 5% employee contribution (until 5 years’ service, when 14% employer contribution is achievable)
• Death-in-service Life Assurance, with a benefit of 3x annual salary
• Employee Assistance Programme
• Reward Hub online benefits platform with extensive offers and discounts
• Professional subscription paid by RBL (where essential to the role)
• DBS (criminal records) screening paid by RBL (where essential to the role)
• Employee Assistance Programme providing confidential counselling, financial, and legal advice

About Mais House

Mais House is one of six care homes operated by the Royal British Legion. Located near the coast in Bexhill-on-Sea, it’s a beautiful period property with 51 en-suite rooms, a lounge bar, cinema, memorial garden, conservatory, and landscaped grounds. Residents enjoy tailored nursing, residential, and dementia care in a vibrant, supportive environment.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organization, reflecting the diversity of the armed forces community and wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we receive enough strong applications. Interested candidates are encouraged to apply as soon as possible.