Customer Service Advisor

JR United Kingdom; South Yorkshire; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading company in Sheffield is seeking a Customer Service Billing representative. This role requires problem-solving skills and a calm demeanor to assist customers with billing inquiries. The company offers comprehensive training and a supportive team culture, ensuring a great work-life balance with flexible scheduling options. Benefits include a competitive salary, healthcare options, and generous family leave policies.

Benefits

Starting salary of £23,504, increasing to £24,064 after 8 months

Access to online GP 24/7

Market-leading paid carer’s leave

Family leave with full pay

Discounts on EE, BT, and Plusnet products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare and dental coverage

Qualifications

• No specific experience required; training provided.
• Naturally helpful and calm demeanor valued.

Responsibilities

• Support customers with billing-related queries over the phone.
• Help with router questions and complex issues.

Skills

Problem Solving

Communication

Relationship Building

Job description

Job Description

Why this job matters

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferrable skills could make you successful in a Customer Service Billing role with Plusnet.

Join our Billing Team in Sheffield and communicate with customers over the phone regarding billing-related queries. Whether helping with simple router questions or more complex issues requiring ownership, you'll support customers throughout their journey.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We value work-life balance and offer flexibility, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £23,504, increasing to £24,064 after 8 months, plus incentives and bonuses.
• Access to an online GP via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family leave with 18 weeks of full pay and 8 weeks of half pay in the first year, regardless of how you choose to grow your family.
• Discounts on EE, BT, and Plusnet products, including mobile and broadband, saving you hundreds annually.
• Support for developing your career within the company.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

We foster a great team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Shift Pattern

Mon-Tue-Wed-Thu-Fri-Sat-Sun: 11:30-20:00

Off days: Sunday and some weekends; also shifts from 08:00-16:30 on other days.