Client Onboarding Manager

Avetta; Maidenhead; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A leading company in SaaS is seeking a motivated Client Onboarding Manager to oversee onboarding campaigns and drive efficiency. The role involves collaboration with client users and internal teams to manage launches and ensure customer satisfaction, requiring strong project management and sales experience.

Qualifications

• 3+ years of Project Management experience.
• Professional phone presence and excellent communication skills required.
• Able to multi-task activities with shifting priorities.

Responsibilities

• Manage and oversee campaign launches using best practices.
• Generate and manage all campaign reporting to meet client SLAs.
• Set expectations with clients and encourage two-way communication.

Skills

Project Management

Sales Management

Communication

Problem Resolution

Decision-Making

Education

3+ years sales and management experience in a Software/Cloud Company

3+ years of project Management experience

Tools

CRM (Salesforce.com)

Microsoft Office

Job description

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Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.

SUMMARY

An ideal Client Onboarding Manager needs to be motivated, results-driven, and can work with client users to lead efficient and successful onboarding campaigns. The Client Onboarding Manager will work directly with client users, internal project managers, and the supplier sales reps. We are looking for self-starters who are resourceful and have demonstrated a high degree of discipline in their academic and professional pursuits. If you live within 30-miles of an Avetta office, the role is hybrid.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage and oversee campaign launches using best practices to drive desired outcomes.
• Work with internal team to create smooth transition from CCM to CSM post launch, target new business during launch.
• Generate and manage all campaign reporting to meet client SLAs, and drive efficiency and quality for customers.
• Responsible for customer escalations and reporting updates.
• Work alongside CSM and AMs and nest on-site as needed.
• Set expectations with clients and encourage two-way communication to create a partnership while establishing Avetta as the expert in our field.
• Assist SER campaign team with campaign outreach if needed.
• Disseminate critical client specific information to internal teams.

PREFERRED QUALIFICATIONS:

• 3+ years of Project Management experience.
• 3+ years of experience with Sales management and B2B and B2C sales or have account executive experience.
• Candidate must display high energy, high passion level, determination, and perseverance.
• Candidate must display comfort level with working with and committing to aggressive goals.
• Professional phone presence and excellent communication skills are required, both written and verbal.
• Ability to work independently and as part of ateam.
• Able to work in fast-paced, self-directed entrepreneurial environment.
• Strong Decision-making, problem resolution, and creative thinking skills.
• Able to multi-task the activities with shifting priorities.
• 2+ years of CRM (Salesforce.com) experience.
• Experience with Microsoft Office suite of products.

METRICS THAT MATTER:

• Yield % of managed campaigns
• Reporting Accuracy
• Use of best practices

PREFERRED EDUCATION, TRAINING AND EXPERIENCE (if applicable):

• 3+ years sales and management experience in a Software/Cloud Company
• 3+ years of project Management experience