Client Onboarding Manager

OakNorth Analytical Intelligence; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join an innovative bank as a Client Onboarding Manager, where you will play a crucial role in onboarding corporate clients and ensuring compliance with regulatory standards. This dynamic position offers the chance to work in a fast-paced environment, collaborating with diverse stakeholders to deliver exceptional client experiences. You will leverage your expertise in commercial lending and AML processes while mentoring a team and driving process improvements. With a commitment to exceeding customer expectations, this role is perfect for those looking to make a significant impact in the financial sector.

Benefits

Equity stake in the business

25 days of holiday

Personalized benefits

Subsidized private medical insurance

Enhanced maternity and paternity leave

Wellbeing and social events

In-house Barista Bar

Volunteering time off

Salary sacrifice schemes

Qualifications

• 5+ years in financial services, especially commercial lending.
• Strong knowledge of AML/KYC processes and financial crime prevention.

Responsibilities

• Conduct AML CDD reviews and risk assessments on corporate clients.
• Mentor junior team members and identify process improvements.

Skills

AML/KYC

Commercial Lending

Risk Assessment

Interpersonal Skills

Attention to Detail

Teamwork

Process Improvement

Financial Crime Prevention

Tools

Generative AI tools

Job description

Since 2015, we’ve backed entrepreneurs with over £12.5bn in funding, helping create 56,000+ jobs and 34,000+ new homes across the UK and US. We’re dedicated to helping trailblazing businesses thrive, and our Client Onboarding team is integral to our growth.

This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently. We’re looking for self-starters and bold thinkers who want to pave their own career paths and are passionate about supporting the UK’s best and brightest businesspeople.

Role Overview

As a Client Onboarding Manager, your role will involve onboarding UK & US corporate lending clients, ensuring compliance with regulatory requirements, and delivering a smooth and exceptional client experience.

Responsibilities:

1. Undertake AML CDD reviews and risk assessments on new UK & US corporate lending clients.
2. Manage the AML CDD portion of commercial business loan origination.
3. Communicate and collaborate effectively with customers and internal stakeholders to ensure customer delight.
4. Manage customer expectations through effective communication, working efficiently while maintaining momentum.
5. Operate in line with the Bank's Risk Management framework and relevant policies, escalating concerns appropriately.
6. Mentor and supervise junior members of the Client Onboarding Team.
7. Identify areas for process improvement to enhance efficiency.
8. Support the Lending lead in transformational change initiatives aligned with our strategic plan.
9. Leverage Generative AI tools to increase productivity and improve decision-making processes.

Requirements:

• Minimum of 5 years’ experience in the financial services sector, specifically in commercial lending for UK & US clients.
• Knowledge of complex corporate structures, including trusts and funds in offshore jurisdictions (BVI, Channel Islands, Cayman Islands, etc.).
• Excellent understanding of AML/KYC, CDD/EDD processes.
• Ability to learn quickly and work efficiently in a fast-paced environment with meticulous attention to detail.
• Strong interpersonal and communication skills, both written and verbal.
• Team-oriented mindset.
• Ability to conduct searches, analyze findings, and summarize results clearly and concisely.
• Proficiency in understanding and applying processes effectively.
• Consistent high-level task execution.
• Extensive knowledge of financial crime prevention systems and processes.
• Proven track record of responsibility, initiative, and delivery.
• Ability to prioritize, manage workflows, and multitask.
• Resilience and capacity to work under pressure and meet deadlines.
• Commitment to exceeding customer expectations.

Benefits & Perks:

• Equity stake in the business.
• 25 days of holiday.
• Personalized benefits tailored to your needs.
• Subsidized private medical insurance with Bupa.
• Enhanced maternity and paternity leave.
• Wellbeing and social events.
• In-house Barista Bar in London office.
• Volunteering time off to support causes you care about.
• Salary sacrifice schemes (Cycle to work, nursery, gym, electric vehicle schemes).