Manager - Client Onboarding & Risk - Corporate Banking

ZipRecruiter; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Une start-up bancaire en pleine croissance est à la recherche d'un Client Onboarding & Risk Manager. Ce rôle clé impliquera la gestion des clients au sein de la division Transaction Banking, en équilibrant l'excellence du service client avec les exigences réglementaires strictes. Vous serez responsable de l'onboarding client, de la gestion des risques et d'améliorer continuellement l'expérience client. Les candidats doivent avoir une expérience dans le secteur bancaire et une connaissance approfondie de l'environnement réglementaire britannique.

Qualifications

• Expérience en banque d'affaires ou réglementation financière.
• Connaissance approfondie de l'environnement réglementaire UK (FCA, AML).
• Capacité à maintenir des normes de gouvernance élevées tout en offrant une expérience client de qualité.

Responsibilities

• Diriger la fonction de réussite client et de gouvernance au sein de l'unité de services bancaires.
• Gérer l'onboarding client, le management des risques et la conformité.
• Assurer une expérience client fluide tout en respectant les normes réglementaires.

Skills

Gestion des risques

Expérience en banque d'affaires

Conformité réglementaire

Gestion de la relation client

Analyse

Compétences en communication

Tools

Systèmes CRM

Plateformes d'onboarding

Job description

Job Description

Meraki Talent are working a growing start up bank to help them identify a Client Onboarding & Risk Manager, this is a newly created role supporting their business banking entity.

You will lead the customer success and governance function within the Business Banking unit, specifically supporting the Transaction Banking Division that serves regulated entities such as banks and non-bank financial institutions (NBFIs).

This pivotal role will focus on regulated client onboarding, account management, first-line risk and compliance controls, quality assurance, and continuous improvement of customer experience. The role ensures a seamless balance between delivering exceptional client service and maintaining strong governance, regulatory adherence, and operational resilience.

Some of your duties will include:

Customer Onboarding and Enablement

Risk and Compliance Management (First Line of Defence)

Customer Experience and Relationship Management

Policy and Procedure Alignment

Incident and Issue Resolution

Training and Education

Performance Monitoring and Reporting

Data Governance and Security

Strategic Support and Upselling

We are looking for:

• Experience in business banking, transaction banking, client onboarding, or governance roles, preferably within a regulated financial institution.
• Strong knowledge of regulated entity onboarding (banking/NBFI clients) and transaction banking products
• Deep understanding of UK regulatory environment (FCA, AML, PSD2, GDPR).
• Experience in risk management, operational controls, and first-line defence activities.
• Proven ability to deliver high-quality customer experiences while maintaining governance standards.
• Excellent communication, relationship management, and stakeholder engagement skills.
• Analytical mindset with ability to manage complex issues and drive resolution.
• Proficiency in CRM systems, onboarding platforms, and digital banking technologies.
• Success by meeting key business targets individually and/or collectively within a team.
• Proven success of increasing share of wallet
• Structured, organised and methodical in your day-to-day planning.
• Ability to interact, persuade and influence key stakeholders.