Client Onboarding Manager

OakNorth; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading bank in London is seeking a Client Onboarding Manager to handle the onboarding of corporate lending clients in the UK and US. The role involves ensuring compliance with regulatory requirements while delivering exceptional client experiences. Candidates should have a strong background in financial services, particularly in commercial lending, and excellent communication skills.

Qualifications

• Minimum of 5 years’ experience in financial services, specifically in commercial lending.
• Excellent understanding of AML/KYC, CDD/EDD procedures.
• Ability to learn quickly and work efficiently in a fast-paced environment.

Responsibilities

• Undertake AML CDD reviews and risk assessments on new clients.
• Manage the AML CDD portion of commercial business loan origination.
• Communicate effectively with customers and internal stakeholders.

Skills

Attention to detail

Interpersonal skills

Communication skills

Teamwork

Analytical skills

Resilience under pressure

Job description

Since 2015, we’ve backed entrepreneurs with over £12.5bn in funding, helping create 56,000+ jobs and 34,000+ new homes across the UK and US. We’re dedicated to helping trailblazing businesses thrive, and our Client Onboarding team is integral to our growth.

This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently. We seek self-starters and bold thinkers passionate about supporting the UK’s best and brightest businesspeople.

As a Client Onboarding Manager, your role will involve handling the onboarding of UK & US corporate lending clients, adhering to regulatory requirements, and ensuring a smooth and exceptional client experience.

Are you ready to step up to the challenge?

Responsibilities:

1. Undertake AML CDD reviews and risk assessments on new UK & US corporate lending clients.
2. Manage the AML CDD portion of commercial business loan origination.
3. Communicate & collaborate effectively with customers of Oak North and internal stakeholders to ensure we are delivering Customer Delight.
4. Manage customer expectations through effective communication skills while also working at speed and maintaining momentum.
5. Operate in line with the Bank's Risk Management framework and relevant policies, escalating concerns appropriately and timely.
6. Mentor/supervise junior members of the Client Onboarding Team.
7. Identify areas for process improvement to enhance efficiency.
8. Support the Lending lead in transformational change initiatives aligned with our strategic plan.
9. Leverage Generative AI tools to increase productivity and improve decision-making processes within the role.

Requirements:

1. Minimum of 5 years’ experience in the financial service sector, specifically in commercial lending for UK & US clients.
2. Working knowledge of unpacking complex corporate structures, including trusts and funds in non-transparent jurisdictions (BVI, Channel Islands, Cayman Islands, etc.).
3. Excellent understanding and experience of AML/KYC, CDD/EDD procedures.
4. Ability to learn quickly and work efficiently in a fast-paced environment with meticulous attention to detail.
5. Strong interpersonal and communication skills, both written and verbal.
6. Enjoys teamwork and collaboration.
7. Ability to conduct searches, analyze findings, and summarize results clearly and concisely.
8. Capable of understanding and applying complex processes effectively.
9. Proven track record of responsibility and delivery.
10. Ability to prioritize, manage workflows, and multi-task efficiently.
11. Resilience under pressure and adherence to deadlines/SLAs.
12. Desire to go the extra mile to delight customers.