Client Onboarding Manager

OakNorth; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking bank as a Client Onboarding Manager, where you will play a pivotal role in onboarding corporate lending clients across the UK and US. This dynamic position requires a blend of expertise in AML/KYC processes and strong interpersonal skills to ensure exceptional client experiences. You will be part of a vibrant team dedicated to innovation and efficiency, driving transformational change initiatives that align with the bank's strategic goals. With a commitment to employee wellbeing and a collaborative environment, this role offers a unique opportunity to shape your career while contributing to the growth of a trailblazing financial institution.

Benefits

Equity Participation

25 Days Holiday

Personalized Benefits Options

Subsidized Private Medical Insurance

Enhanced Maternity and Paternity Leave

Wellbeing and Social Events

In-house Barista Bar

Volunteering Time Off

Salary Sacrifice Schemes

Qualifications

• 5+ years in financial services, focusing on commercial lending for UK & US clients.
• Strong understanding of AML/KYC and CDD/EDD processes.

Responsibilities

• Conduct AML CDD reviews and risk assessments for corporate clients.
• Manage communication with clients and internal stakeholders effectively.
• Mentor junior team members and identify process improvements.

Skills

AML/KYC

Commercial Lending

Risk Assessment

Interpersonal Skills

Analytical Skills

Attention to Detail

Team Collaboration

Customer Focus

Tools

Generative AI Tools

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Since 2015, we've backed entrepreneurs with over £12.5bn in funding, helping create 56,000+ jobs and 34,000+ new homes across the UK and US. We're dedicated to helping trailblazing businesses thrive, and our Client Onboarding team is integral to our growth.

This is a fantastic opportunity to join a fast-paced, growing bank known for doing things differently. We seek self-starters and bold thinkers who want to carve their own career paths and are passionate about supporting the UK's best and brightest businesspeople.

As a Client Onboarding Manager, your role will involve onboarding UK & US corporate lending clients, adhering to regulatory requirements, and ensuring a smooth, exceptional client experience.

Are you ready to step up to the challenge?

Responsibilities:

1. Undertake AML CDD reviews and risk assessments on new UK & US corporate lending clients.
2. Manage the AML CDD portion of commercial business loan origination.
3. Communicate and collaborate effectively with Oak North customers and internal stakeholders to ensure customer delight.
4. Manage customer expectations through effective communication, working efficiently while maintaining momentum.
5. Operate in line with the Bank's Risk Management framework and relevant policies, escalating concerns appropriately and timely.
6. Mentor and supervise junior members of the Client Onboarding Team.
7. Identify areas for process improvement to enhance efficiency.
8. Support the Lending lead in transformational change initiatives aligned with our strategic plan.
9. Leverage Generative AI tools to increase productivity and improve decision-making processes.

Requirements:

1. Minimum of 5 years' experience in the financial services sector, specifically in commercial lending for UK & US clients.
2. Knowledge of complex corporate structures, including trusts and funds in non-transparent jurisdictions (e.g., BVI, Channel Islands, Cayman Islands).
3. Excellent understanding of AML/KYC, CDD/EDD processes.
4. Ability to learn quickly and work efficiently in a fast-paced environment with meticulous attention to detail.
5. Strong interpersonal and communication skills, both written and verbal.
6. Enjoys teamwork and collaboration.
7. Ability to conduct searches, analyze findings, and summarize results clearly.
8. Ability to understand and apply processes effectively.
9. Consistently high performance in independent task execution.
10. Extensive knowledge of financial crime prevention systems and techniques.
11. Proven ability to take responsibility, step up, and deliver results.
12. Excellent prioritization and multi-tasking skills.
13. Resilience and ability to work under pressure and meet deadlines.
14. Customer-focused attitude and willingness to go the extra mile.

Benefits & Perks:

1. Equity participation to align interests.
2. 25 days holiday.
3. Personalized benefits options.
4. Subsidized Private Medical Insurance with Bupa.
5. Enhanced maternity and paternity leave.
6. Wellbeing and social events.
7. In-house Barista Bar in London office.
8. Support for causes you care about, including volunteering time off.
9. Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme).