Case Management IT Support Analyst

Hunter Selection; Devizes; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading company in the Devizes area is looking for a Case Management IT Support Analyst to join their IT team. The successful candidate will assist with the implementation and maintenance of IT systems across multiple sites. This role offers a salary of up to £36,000 and includes benefits such as a pension scheme and 25 days of holiday. Ideal candidates will have strong communication skills and the ability to work independently.

Benefits

Pension scheme

25 days holiday

Christmas shutdown days

Birthday off

Qualifications

• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.

Responsibilities

• Support scripting, troubleshoot issues, and identify process improvements.
• Provide first-line technical support to staff.

Skills

Communication

Time Management

Initiative

Detail-oriented

Tools

Microsoft 365

Microsoft SQL Server

VMware

Hyper-V

Job description

Case Management IT Support Analyst - Up to £36,000

I am seeking a Case Management IT Support Analyst to work on-site across 5 different sites for a well-known client based in the Devizes area.

The successful candidate will be part of the IT team, assisting with the implementation, maintenance, and control of IT systems across all locations, as directed by the departmental manager. Additionally, they will support the IT systems and software developer in updating and recommending changes to the case management systems.

Benefits of this role include:

• Salary up to £36,000
• Pension scheme
• 25 days holiday
• Christmas shutdown days
• Bank holidays
• Birthday off

Key Responsibilities include:

• Support scripting, troubleshoot issues, and identify process improvements in case management systems.
• Provide first-line technical support to staff, ensuring effective use of IT resources.
• Assist with setup and configuration of peripheral equipment.
• Support staff training on operating systems, software packages, and applications.
• Maintain positive relationships with colleagues and supervisors.
• Perform additional duties as assigned, with formal reviews if roles significantly change over time.

Essential skills needed:

• Ability to work independently with minimal supervision
• Proficient keyboard skills and solid computer knowledge
• Professional and friendly telephone manner
• Strong verbal and written communication skills
• Ability to use initiative and work effectively within a team
• Prioritising tasks and managing time effectively
• Eagerness to develop technical knowledge
• Calm and composed under pressure
• Well-organised with strong time management skills
• Detail-oriented
• Keeping up-to-date with IT trends and advancements

Desirable skills include:

• LexisNexis Visualfiles
• SOS Practice Manager / Connect
• Microsoft Windows OS and Servers
• Querying Progress or Microsoft SQL Server databases
• Microsoft Active Directory
• Microsoft 365 and Azure services
• Server virtualisation (VMware, Hyper-V)
• Smartphone apps (Apple, Google)
• Anti-virus and malware services
• Web filtering
• LAN/WAN networks
• VoIP telephone services
• Business printing services

If interested, please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK-wide, specialising in roles within Engineering & Manufacturing, IT & Digital, Science & Technology, and Service & Sales sectors.

Please note: Due to high application volume, only suitable candidates will be contacted. We do not discriminate based on protected characteristics under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, we act as an Employment Agency for permanent roles and as an Employment Business for temporary/contract roles.