Commercial Manager - Digital Services

Well Pharmacy; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Well Pharmacy is seeking a leader for their Weight Management clinic to drive operational success and clinical effectiveness. This hybrid role involves overseeing clinic management, enhancing patient experience, and implementing marketing strategies. The ideal candidate will possess strong communication skills, commercial acumen, and an analytical mindset to foster growth in a competitive market.

Benefits

Competitive salaries

Training & development opportunities

Paid holidays

Workplace pension scheme

Staff discount

Travel loans

Qualifications

• Experience in marketing strategy creation and execution.
• Ability to work across departments.
• Strong analytical skills to identify gaps and opportunities.

Responsibilities

• Oversee pharmacist and clinic scheduling, ensuring service availability.
• Develop strategies to increase revenue and improve patient retention.
• Conduct market research and competitor analysis.

Skills

Communication

Commercial acumen

Analytical mindset

Job description

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Overview of the role

This role is critical to the success and growth of our private healthcare services, focusing on our Weight Management offering. The purpose is to lead and scale a high-performing clinic operation that delivers safe, compliant, and clinically effective care while driving commercial success. The vision is to establish Well as a trusted provider of private healthcare, with Weight Management as a flagship service. This role combines clinical oversight, operational leadership, and commercial thinking to foster sustainable growth in a competitive and evolving market.

This is a hybrid working role requiring 3 days in the office or across sites.

Main Responsibilities

1. Clinic & Workforce Management
   Oversee pharmacist and clinic scheduling, ensure coverage for annual leave, lead training for new staff, and maximize service availability.
2. Revenue & Growth Delivery
   Develop strategies to increase revenue, improve patient retention, and explore cross-sell and partnership opportunities.
3. Market & Competitor Insight
   Conduct market research and competitor analysis, monitor pricing to stay competitive.
4. Marketing & Engagement
   Collaborate with marketing to engage patients, acquire new ones, and implement re-engagement strategies.
5. Clinic Operations & Patient Experience
   Support remote teams, optimize scheduling, manage patient flow, and resolve issues proactively.
6. Technology & Data Utilisation
   Lead the implementation of CRM platforms and digital tools to generate insights and improve processes.
7. Compliance & Clinical Governance
   Ensure regulatory compliance, uphold patient safety, and conduct audits.
8. Financial Oversight & Supply Chain
   Track performance metrics, manage costs, and coordinate with pharmacy and customer service teams.
9. Supplier & Service Development
   Build relationships with suppliers like Eli Lilly and Novo Nordisk, explore service enhancements.

Key Knowledge and Skills

• Excellent communication skills and ability to work across departments
• Commercial acumen
• Analytical mindset with ability to identify gaps and opportunities through data
• Experience in marketing strategy creation and execution, supporting team development

The Ideal Candidate

We value diversity and inclusion. We support applicants with specific needs, including accessible pharmacies and part-time roles. We are committed to making reasonable adjustments in our recruitment process.

Please note, due to high application volumes, we may not respond to all applicants within 28 days. If you do not hear from us, you have been unsuccessful.

Package Description

• Competitive salaries
• Training & development opportunities
• Paid holidays
• Workplace pension scheme
• Staff discount
• Travel loans and more

About the Company

For over 70 years, we've cared for communities across the UK. Well Pharmacy, part of Bestway Healthcare, is the second-largest pharmacy chain with approximately 760 pharmacies and 7,000 staff. Our mission is to provide excellent community pharmacy services, transforming primary healthcare with clinical expertise and technology, making medicines, advice, and care accessible where needed. We aim to be a leading, innovative, and caring business where our teams feel valued and proud of their impact.

'Together we make a difference'