Customer Engagement Operations Specialist

TN United Kingdom; Maidenhead; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading pharmaceutical company is seeking a Customer Engagement Operations Specialist for a 12-month contract in Maidenhead. The role involves collaborating with various teams to ensure compliance with the ABPI code, managing meeting requests, and developing engaging materials. Candidates should have a degree in life sciences and strong organizational skills.

Qualifications

• Experience with the ABPI Code of Practice or similar regulations.
• Experience in the Pharma/Healthcare industry is advantageous.
• Project management or meeting organization experience is desirable.

Responsibilities

• Collaborate proactively with In-field & brand teams to develop therapy area expertise.
• Monitor incoming meeting requests and ensure compliance.
• Create, review, and approve meeting materials.

Skills

Organizational Skills

Project Management

Communication

Problem Solving

Negotiation

Education

University degree or diploma in life sciences

Tools

Outlook

Word

Excel

Adobe Acrobat

Promo-Mats

Veeva

SharePoint

Job description

Customer Engagement Operations Specialist, Maidenhead

SRG is collaborating exclusively with a leading pharmaceutical company to find a new Customer Engagement Operations Specialist for an initial 12-month contract. The successful candidate will work with In-field teams, Brand teams, medical review, and others to develop and deliver engaging, behaviour-changing promotional and educational meetings. The client seeks individuals with excellent organization and project management skills, and knowledge of the ABPI code of practice.

Responsibilities include:

• Collaborate proactively with In-field & brand teams to develop therapy area expertise.
• Stay updated on therapy area changes, new SmPC, and Prescribing Information, working closely with the TA Brand Team and medical review teams.
• Monitor incoming meeting requests, review and approve them per company policies, SOPs, and the ABPI Code. Provide training and assistance to in-field teams as needed.
• Ensure all meetings and interactions with HCPs and HCOs are compliant, reviewing arrangements, content, and logistics.
• Create, review, and approve meeting materials in collaboration with meeting owners, including promo-mats and bespoke materials, working with other functions as necessary.
• Prepare key documents for meetings and manage Transfer of Value (ToV) disclosures for audit purposes.
• Complete post-meeting activities, including sharing feedback and implementing necessary changes.

Skills and experience required:

• University degree or diploma in life sciences or relevant experience.
• Experience with the ABPI Code of Practice or similar regulations.
• Proficiency in Outlook, Word, Excel, and Adobe Acrobat at a basic level.
• Experience in the Pharma/Healthcare industry is advantageous.
• Project management or meeting organization experience is desirable.
• Experience with Promo-Mats, Veeva, SharePoint, or similar systems is desirable.
• Excellent organizational and project management skills.
• Attention to detail and confident communication skills.
• Problem-solving and negotiation skills are a plus.

To Apply

Please click below or contact Theo Charles at 07836 251472 for further discussion.