Service Support Assistant

AVS Newcastle ltd; Omagh; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading company is seeking a compassionate Service Support Assistant to provide operational and administrative support for their Mobility Aids Service. This role involves clerical duties, customer service, and ensuring smooth operations. The ideal candidate will have excellent administration skills, experience in call handling, and a commitment to helping others maintain their independence.

Benefits

36 days of annual leave

Up to 6% contributory pension scheme

Flexible working arrangements

Career development opportunities

Access to Blue Light Discount Card

Support for mental health and wellbeing

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Experience in call handling and managing queries from customers.
• Confidence in using IT software and databases.

Responsibilities

• Providing clerical and operational support for the Mobility Aids Service.
• Delivering outstanding customer service to service users.

Skills

Administration

Customer Service

Organisational Skills

Tools

Microsoft 365

Online Stock Management Systems

Job description

Location:

Unit 6, Gortrush Business Centre, Omagh

Salary:

£22,932 per annum, pro rata

Hours:

21 per week, Monday, Tuesday and Wednesday 9am to 5pm

Contract:

Permanent

Are you enthusiastic, compassionate, people-focused and eager to play a vital role in helping people maintain their independence?

As a Service Support Assistant, you will be the first point of contact for our Mobility Aids Service, providing operational and administrative support to the team.

Our service offers loans of wheelchairs and other mobility items, along with training on their proper use. We empower individuals to continue living independently without outside help and assist those transitioning back home after hospital stays.

What does a day in the life of a Service Support Assistant involve?

• Providing clerical and operational support, including face-to-face queries, calls, processing invoices, and working across different systems.
• Delivering outstanding customer service when interacting with service users in person, on the phone, and online, alongside our volunteers and staff.
• Ensuring delivery services, stock control, and administrative systems meet the needs of the service, maintaining smooth operations.

What does it take to be a successful Service Support Assistant?

• Excellent administration and customer service skills, comfortable handling financial transactions.
• Confidence in using IT software and databases, especially online stock management systems and Microsoft 365.
• Experience in call handling and managing queries from customers, hospitals, and referring agencies professionally.
• Strong organisational skills, with the ability to prioritise tasks and manage workload in a busy environment.

If compassion, care, and inclusiveness are part of who you are, apply now! Your work will be crucial to our organisation and vital to the lives of those we help.

The closing date for applications is 21st May 2025.

In return for your commitment and expertise, you'll get:

• 36 days of annual leave (including bank holidays) plus an option to buy 5 extra days.
• Up to 6% contributory pension scheme.
• Flexible working arrangements.
• Wide range of career development opportunities and comprehensive learning programs.
• Access to Blue Light Discount Card and employee benefits platform.
• Support for mental health and wellbeing.
• Collaborative team environment supporting our mission.
• Cycle2Work scheme for leasing bicycles.
• Interest-free season ticket loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse and inclusive workforce. We are committed to creating an environment where everyone can bring their true selves to work without fear of discrimination, supported by various networks and ongoing data reporting.

Together, we are the world's emergency responders.