Customer Service Advisor

Tru Talent; Bracknell; On-site; GBP 25,000 - 30,000; Full time

Job summary

A busy accident repair centre is seeking a dedicated Customer Service Advisor to manage customer inquiries and ensure exceptional service. The role involves multitasking and requires strong organizational and administrative skills. Join a supportive team and contribute to a high-quality service environment.

Qualifications

• Experience in a modern accident repair centre is desirable.
• Ability to work well under pressure and meet tight deadlines.

Responsibilities

• Deal with customer requirements for vehicle repair efficiently.
• Ensure a high standard of customer service.
• Scan documents and book parts.

Skills

Customer Service

Organizational Skills

IT Skills

Administrative Skills

Multi-tasking

Job description

Customer Service Advisor (Dorking)

Basic Salary: Up to GBP30,000 (DOE)
Working Hours: 08:00am 17:30pm Monday to Friday, 1 in 3 Saturdays 08:00am 12:00pm
Location: Dorking

New vacancy for a Front of House / CSA / Customer Service Advisor to join a busy accident repair centre. Reporting to the Bodyshop Manager, the main purpose of the role is to deal with customer requirements for vehicle repair in an efficient and courteous manner and to ensure a high standard of customer service.

Responsibilities of a Front of House / CSA / Customer Service Advisor:

• Excellent customer service
• Multi-tasking and prioritising tasks
• Attention to detail in all administration
• Scanning documents
• Booking parts

Skills and Qualifications of a Front of House / CSA / Customer Service Advisor:

• Experience of working in a modern accident repair centre / bodyshop is desirable
• Excellent customer service and organisational skills
• Good IT skills
• Experience of cash and credit control
• Strong administrative skills
• Ability to work well under pressure and meet tight deadlines
• Able to work collaboratively within a team environment

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