Patient Care Coordinator

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS Trust is seeking a dedicated individual to provide a patient-focused service for sexual health and HIV patients. The role involves managing patient data, liaising with medical staff, and ensuring a welcoming environment. Candidates should possess strong communication skills and experience in healthcare settings.

Qualifications

• Experience in a healthcare setting is preferred.
• Ability to manage patient data accurately.
• Good communication and interpersonal skills.

Responsibilities

• Provide a patient-focused service for sexual health and HIV patients.
• Ensure accurate data entry into GUM/HIV EPR systems.
• Liaise with multidisciplinary teams to ensure continuity of care.

Job description

Working flexibly, the post holder will ensure that they provide a patient-focused service in person and on the telephone for sexual health and HIV patients seeking appointments with and under the care of West Middlesex Hospital and Sexual Health Hounslow. They will maintain a welcoming and pleasant environment for patients at all times.

They will ensure that all patient data is entered into the GUM/HIV EPR in a timely and accurate manner.

This role includes close liaison with the multidisciplinary team of medical staff, health advisers, and other Trust wards and departments to ensure continuity of patient care.

Responsibilities:

1. To receive all patients and visitors into the department in a professional, polite, and friendly manner.
2. To advise patients of current and approximate waiting times in liaison with nursing and medical teams and ensure patients are informed of relevant information.
3. When on reception, update patient DNA records and attend to patients using Cerner and Lilie EPR systems.
4. To enter all new patients’ full details accurately into appropriate systems.
5. To maintain accurate patient demographic details and report duplicate registrations to the Senior Patient Care Coordinator.
6. To ensure that all indicators regarding consent and letters are correctly inputted.
7. To manage all calls efficiently and professionally within performance standards.
8. To update patient contact details and addresses on EPR, verifying information at each visit.
9. To work a flexible rota, including late clinics and occasional Saturday clinics, and provide clerical support to outreach clinics.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, children’s services, and specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We are committed to equal opportunities and believe that diversity drives innovation and excellence. We actively welcome applications from individuals from the global majority, veterans, and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are dedicated to creating an environment where all voices are heard, respected, and empowered to succeed.

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

For further details or informal visits, contact:
Name: Alice Wauchope
Job title: Junior Service Manager
Email: [e-mail]