Customer Service Advisor

Islington & Shoreditch Housing Association Ltd; West Yorkshire; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

An established housing association is seeking a dedicated Customer Service Advisor to join their Income Team. This role offers an exciting opportunity to make a real difference in the lives of residents by delivering outstanding service. Ideal candidates will have a passion for customer service, strong problem-solving skills, and thrive in a collaborative environment. With a commitment to professional development, generous benefits, and a supportive team culture, this position is perfect for those looking to grow their career in a dynamic setting. Join us to help create a positive impact in the community!

Benefits

Generous pension scheme

29 days annual leave

Eye care vouchers

Cycle to work scheme

Ongoing training and career development

Qualifications

• Passion for delivering excellent customer service.
• Strong problem-solving skills and detail-oriented.

Responsibilities

• Act as the first point of contact for customers, managing queries efficiently.
• Enhance customer journey by providing exceptional support.

Skills

Customer Service

Problem Solving

Team Collaboration

Education

CIH Qualification

Job description

Job Title: Customer Service Advisor (Income)

Hours:35 hours (Full Time)

Location:ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR

Salary:£30,425 Per Annum, or if you are CIH qualified Salary: £31,175 Per Annum

Contract:Permanent

Are you ready to grow your career in a dynamic, fast-paced environment? At ISHA, we are looking for a dedicated and enthusiastic individual to join our team as a Customer Service Advisor in the Income Team. This is an exciting opportunity to be part of a thriving organisation, where you will be at the heart of delivering outstanding service and making a real difference in the lives of our residents.

Ideally you may have a background in income, understanding the importance of supporting our resident so sustain their tenancy.

We are looking for someone who has a passion for delivering excellent customer service, always striving to go above and beyond for our residents and can demonstrate strong problem-solving skills and thrives in a team-oriented, collaborative setting.

About You

You will need to have a passion for our belief that everyone is entitled to a quality, affordable safe home. You will need to be highly committed and motivated to contribute to our mission to be viewed as a brilliant housing association by our residents, stakeholders, and staff. You will act as the first point of contact for our customers, providing exceptional support and guidance, manage queries and requests efficiently, ensuring all issues are resolved with professionalism and care. You will work closely with our housing teams to ensure our services are delivered to the highest standards.

This role will play a key role in enhancing our customer journey, offering creative solutions, and driving continuous improvement.

If you are a proactive, detail-oriented individual with a commitment to providing outstanding service, wed love to hear from you! Grow your skills, take on new challenges, and be part of a supportive team at ISHA.

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know well achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We cant be a brilliant landlord if we dont partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, we want you on our team. Please do submit an application.

Staff Benefits

Well offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

Deadline:09:00am on Tuesday 13 May 2025

Interview:To be confirmed

Please note:We can only accept applications from candidates with eligibility to currently work in the UK.

Interested?

Please click the apply button. You will then be redirected to our website where you can find out more information and complete your application.

Role

Once you have landed on our website, you will need to do the following in order to apply for this role:

Application Process

Please apply with your CV and a covering letter telling us: -

• After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role?
• About one challenge (ideally work related) that you have had, how you managed it, and what did you learn?
• What you enjoy most about working in income related environment or where you have delivered excellent customer service.
• When completing multiple tasks with competing deadlines, how do you prioritise?
• Anything else you want us to know about you.
  
  

Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK.

Applications sent without a covering letter will not be accepted.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

No agencies please