Customer Relations Officer

TN United Kingdom; Fareham; On-site; GBP 29,000 - 34,000; Full time

Job summary

Join a leading company dedicated to sustainability as a Customer Relations Officer. You will enhance customer experiences by onboarding new clients, managing inquiries, and fostering loyalty. This role offers a competitive salary and benefits while promoting a collaborative work environment.

Benefits

3% Bonus

Benefits

Qualifications

• Previous administration experience.
• Ability to create and maintain positive customer relationships.

Responsibilities

• Support the Regional Customer Hub to provide excellent customer service.
• Onboard new customers and handle general requests.

Skills

Customer Service

Administration

Team Player

Job description

Social network you want to login/join with:

Do you have excellent customer service skills, coupled with a good level of administration experience?

Would you like to bring this to a company with a vision for a society where there is no more waste?

About the Role

• £29,386 per year + 3% Bonus + Benefits
• Can be based at either Morden or Fareham

What will I be doing?

• As a Customer Relations Officer, you will support the Regional Customer Hub to provide excellent customer service to our current client base.
• This involves onboarding new customers, being the first point of contact via phone and email, handling general requests, resolving queries, and conducting account reviews when required.
• Our goal is to provide the best possible experience for all customers, keeping them informed, engaged, and maintaining proactive relationships.

What are the requirements?

• Previous administration experience, with the ability to create and maintain positive customer relationships while managing expectations.
• Resolving customer problems promptly, proactively promoting customer loyalty through account reviews, and retaining existing accounts.
• A true team player, flexible, supportive, and collaborative with the team where necessary.

Who we are

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

If you’re ready to take on this challenge and be part of a team dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.