Customer Relations Officer

SUEZ; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to sustainability and customer satisfaction. As a Customer Relations Officer, you'll play a crucial role in fostering positive relationships with clients, ensuring their needs are met, and promoting loyalty. This position offers opportunities for continuous learning and development in a collaborative environment. If you're passionate about making a difference and delivering exceptional service, this role is perfect for you. Be part of a team that values growth and innovation while contributing to a sustainable future.

Benefits

Flexible working arrangements

Comprehensive health and wellness programs

Career advancement opportunities

Qualifications

• Previous administration experience with customer relationships.
• Excellent communication skills and a passion for customer service.

Responsibilities

• Support the Regional Customer Hub in providing excellent customer service.
• Onboard new customers and handle general requests.

Skills

Customer Relationship Management

Communication Skills

Problem Solving

Team Collaboration

Administration

Job description

What will I be doing?

• As a Customer Relations Officer, you will support the Regional Customer Hub in providing excellent customer service to our current client base.
• This includes onboarding new customers, being the first point of contact via phone and email, handling general requests, resolving queries, and conducting account reviews when necessary.
• Our goal is to deliver the best possible experience for our customers by keeping them informed, engaged, and maintaining proactive relationships.

What are the requirements?

• Previous administration experience, with the ability to foster positive customer relationships while managing expectations.
• Professional, confident, efficient, with excellent communication skills and a passion for customer service.
• Ability to resolve customer problems promptly and proactively promote loyalty through account reviews and retention efforts.
• A true team player, flexible, supportive, and collaborative with colleagues.

Who we are

Join us and be part of a forward-thinking business that values growth, respect, team spirit, customer focus, and environmental commitment—values that are more than just words. As part of our dedicated team, you will contribute to building a sustainable future.

At Suez, we invest in our people through continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures everyone’s voice is heard and valued, fostering innovation and collaboration.

We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and career advancement opportunities. By joining Suez, you will play a vital role in making a positive impact in the world.

If you're ready to take on this challenge and be part of a team committed to making a difference, apply to Suez today. Together, we can build a sustainable future.