Security Post Room Operative

TN United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Post-Room Security Officer to join their team in a prestigious London development. This full-time role involves managing deliveries, ensuring security, and providing exceptional customer service. The ideal candidate will be proactive, with strong communication skills and a keen eye for detail. With a competitive hourly rate and generous holiday allowance, this position offers a fantastic opportunity to contribute to a welcoming environment while developing your career in security and customer service.

Benefits

28 days of holiday

Bespoke training opportunities

Cycle to Work Scheme

Employee mental health support

Recognition schemes

Qualifications

• Ability to provide excellent customer service and maintain confidentiality.
• Strong communication skills and attention to detail.

Responsibilities

• Log all deliveries and outgoing couriers accurately.
• Greet visitors and ensure security procedures are followed.
• Maintain post-room procedures and assist tenants.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Attention to Detail

Security Awareness

Education

5 years of continuous employment

Tools

Omnipost System

MyTag System

Job description

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We are seeking an experienced Post-Room Security Officer to work as part of a team based within a newly built, prestigious development in Paddington, London.

Your key duties will include receiving, x-raying, and logging all deliveries accurately onto the post room system and ensuring smooth day-to-day operations.

This is a full-time role working from 0700 to 1900, Monday to Friday.

We offer a competitive rate of pay of £13.94 per hour, and you will be entitled to 28 days of holiday per annum, including bank holidays.

At Vigilant Security, we pride ourselves on offering an exemplary welcome to our clients, combining reception, concierge, and security services.

Key Responsibilities

• Maintain a good working knowledge of post-room procedures to assist tenants with queries
• Log all outgoing couriers correctly and obtain signatures upon collection
• Log all incoming Royal Mail on the Omnipost system
• Hand over all outgoing Royal Mail to Royal Mail
• Log all incoming couriers/deliveries on the MyTag system and obtain signatures upon collection
• Proficient use of relevant communication equipment, requiring good communication skills
• Greet visitors and carry out relevant security procedures
• Undertake patrols and inspections as per management instructions
• Adhere to all health and safety policies
• Perform additional duties as reasonably required
• Assist staff and visitors as needed
• Prevent unauthorized access to restricted areas
• Keep accurate records of incidents

Person Specification

• Professional, highly driven, flexible, enthusiastic, proactive, and self-motivated team player
• Passionate about delivering high standards of customer service
• Ability to provide excellent customer service
• Excellent interpersonal skills and ability to interact at all levels
• Immaculate presentation
• Ability to work independently and use initiative
• Strong communication skills, both written and verbal
• Demonstrable knowledge of post-room functions
• Ability to work under pressure and prioritize tasks
• Confidence and common sense in decision-making
• Maintain confidentiality at all times
• Computer literate with good email etiquette
• Strong security awareness
• 5 years of continuous, verifiable employment history without gaps

WHAT WE OFFER:

• Competitive salary within the corporate sector
• 28 holidays including bank holidays
• Bespoke training, learning, and development opportunities
• Upskilling where applicable
• Laundry service for uniforms
• Cycle to Work Scheme
• Social events and activities
• Employee mental health support helpline
• Recognition schemes, including Employee of the Month