Senior Claims Handler

Adjusting Appointments Limited; Cardiff; On-site; GBP 35,000; Full time

Job summary

An established industry player is seeking an experienced Claims Handler to join their dynamic team. In this role, you will provide exceptional customer service while managing insurance claims from start to finish. Your expertise in understanding policy wordings and handling customer queries will be crucial in ensuring a smooth claims journey. The position offers flexibility with the option to work remotely, alongside opportunities for professional development through industry qualifications. Join a forward-thinking company that values your contributions and provides a supportive environment for growth.

Benefits

Contributory pension

Performance related bonus

Flexi benefits

Voluntary benefits schemes

Birthday holiday

Share purchase scheme

Qualifications

• Experienced in handling Insurance property Claims from cradle to grave.
• Ability to understand various Insurer Policy wordings to establish validity.

Responsibilities

• Provide first class customer service and manage claims to conclusion.
• Act as a point of contact for client/customer queries.

Skills

Customer Service

Insurance Claims Handling

Communication Skills

Time Management

IT Literacy

Education

Cert CII

Cert CILA

Job description

An experienced Claims Handler is required to join an established, reputable Loss Adjusters due to growth and expansion.

Key Responsibilities

• Provide a first class customer service to customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion ensuring client specific service level criteria is met.
• You will also act as a point of contact for client/customer queries and owning issues through to their satisfactory conclusion
  
  

About You

• Experienced in handling Insurance property Claims from cradle to grave
• Experienced in being able to understand various Insurer Policy wordings to establish validity
• Excellent communication skills verbal and written
• Good time management/organisation skills with diary management experience
• Be able to work in a pressured environment handling volume calls whilst having the ability to remain calm and provide a quality claims journey experience
• IT literate and the ability to utilise multiple systems
• Be able to travel to the local office for training/induction or as and when required for team meetings etc.
• Industry qualifications i.e. Cert CII or Cert CILA or willing to work towards (desirable)
  
  

Hours are Monday to Friday - 35 hours per week. The role can be remote with the requirement to attend the local office for training/induction/team meetings.

Salary & Benefits

• Annual basic salary up to £35,000 per annum
• Contributory pension
• Performance related bonus
• Flexi benefits
• Voluntary benefits schemes
• Birthday holiday
• Share purchase scheme