Customer Care Advisor

Build Recruitment; Manchester; Hybrid; GBP 26,000; Full time

Job summary

Build Recruitment is seeking a Customer Care Advisor for a temporary role in Deansgate, Manchester. The ideal candidate will assist the team, manage customer inquiries, and maintain relationships with clients and contractors. This role offers a chance for permanent placement based on performance. Work from home options are available on Tuesdays and Thursdays.

Qualifications

• Tenacious and results orientated.
• Confident, efficient and reassuring on the phone.

Responsibilities

• Assisting wider team with PO, chasing paperwork, sending calendar invites.
• Delivering great customer service to clients and contractors.
• Managing emails and phone calls, dealing with enquiries.

Skills

IT literate

Customer service

Multi-tasking

Communication

Job description

Customer Care Advisor role in Manchester

At Build Recruitment, we work exclusively with built environment specialists around the UK.

Our client is a Facilities Management business organization and they are looking for a Customer Care Advisor to join their team based in Deansgate, Manchester on a temporary basis initially for 4-6 weeks. There is a potential for the temporary role to become permanent due to internal promotion within the team.

Please read the job description below and get in touch if you would be interested and have the relevant experience!

- Assisting wider team with PO, chasing paperwork, sending calendar invites etc.

- Monday to Friday 8am - 5pm

- Work from home on Tuesday and Thursdays

- Office is in Deansgate, Manchester

- Delivering great customer service to their clients and contractors

- Building outstanding working relationships with their clients, contractors, and other functions within the business

- Managing emails and phone calls

- Dealing with enquiries from clients and contractors

- Supporting clients and contractors with any queries

- Assigning jobs to contractors within an agreed time frame

- Chasing up jobs that have not been accepted/attended to

- Managing and updating business-critical issues daily

- Updating systems to ensure complete transparency

- Ensuring that maintenance work is processed in a timely manner

- Communicating with contractors daily, to minimise overdue work

- Challenging unnecessary call-outs and response times

- Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues

- Day to day management of CAFM system - elogbook

- all paperwork in relevant sharepoint folders

- sending calendar invited with RAMS attached for quoted works and PPM

To be successful you'll need to be:

- Tenacious and results orientated

- IT literate

- Confident, efficient and reassuring on the phone

- Great at prioritising and multi-tasking

- Friendly and professional

- Looking for ways we can do things better

- Ambitious and keen to progress

The pay rate for this role is GBP12.21PH PAYE.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.