Customer Care Advisor

TN United Kingdom; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative online retailer is seeking passionate individuals to join their expanding Customer Care team. This entry-level role offers the opportunity to provide exceptional customer support, ensuring that every interaction is positive and valued. Ideal candidates will possess strong communication skills and a solution-oriented mindset, contributing to a collaborative and dynamic work environment. With a focus on accessible luxury, this role is perfect for those who thrive in fast-paced settings and are eager to make a difference in customer experiences. Join a team that values curiosity and creativity!

Benefits

25 days of annual leave plus bank holidays

Qualifications

• Entry-level role; previous customer service experience is advantageous.
• Strong English writing skills with good grammar and sentence structure.

Responsibilities

• Provide customer support via email and instant messaging.
• Deliver excellent customer service with attention to detail.
• Respond professionally to customer queries and resolve issues promptly.

Skills

Customer Service

Communication Skills

Problem Solving

Empathy

English Writing Skills

Education

High School Diploma

Tools

Shopify

Dixa

Zendesk

Job description

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Founded in 2007, Club L was created with the vision of offering long-lasting luxury styles, trend-oriented collections with a twist, and unique statement designs that combine exceptional quality and fit in a saturated market of fast-fashion and disposable goods.

Accessible luxury through considered purchasing, limited edition collections that minimize waste, and responsible, ethical manufacturing are central to the brand. It is renowned for its premium fabrics, inclusive sizing, and affordable prices.

About us

Club L London is a next-generation online retailer redefining accessible luxury for forward-thinking women worldwide. We offer timeless and trend-oriented styles in sizes 4-20 for all aspects of life. Our designs are created in-house in the UK, emphasizing premium quality, exceptional fit, and affordability.

Our team is driven by collaboration, communication, and curiosity—a diverse, experienced, and emerging group of talents that we believe you would fit into well.

Working at Club L is more than just a job; it’s a lifestyle for innovative, inspired, and intuitive thinkers.

The Role

We are expanding our Customer Care team and are looking for 2 Customer Care Advisors to join us.

Position 1: Monday - Friday, 9 am - 5 pm

Position 2: Week 1 - Monday - Friday, 10 am - 6 pm; Week 2 - Tuesday - Saturday, 10 am - 6 pm

Roles and Responsibilities

• Provide customer support via email and instant messaging
• Communicate effectively and listen attentively
• Approach problems with a solution-oriented mindset, showing empathy and making customers feel valued
• Deliver excellent customer service with attention to detail
• Respond professionally to customer queries and resolve issues promptly
• Follow Club L procedures confidently and make informed decisions
• Understand our products and services to communicate accurately and resolve customer issues effectively

What does good look like?

• This is an entry-level role; previous customer service experience is advantageous
• Ability to deliver positive customer experiences
• Strong English writing skills with good grammar and sentence structure
• Experience managing customer interactions via email and instant messaging
• Knowledge of Shopify, Dixa, Zendesk, or similar help desk tools is beneficial
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Capable of working independently and as part of a team

What's on offer?

• 25 days of annual leave plus bank holidays