Technical Support Engineer - Lab Informatics

Agilent; Cheadle; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Engineer in Cheadle, where you will provide exceptional support to customers using advanced diagnostic tools. This role emphasizes troubleshooting software issues on various configurations, ensuring customer satisfaction and system efficiency. With a focus on career development and a supportive work environment, this position offers a unique opportunity to grow within an international organization. If you have a passion for life sciences and excellent communication skills, this role is perfect for you.

Benefits

Outstanding company culture

Career development opportunities

Competitive compensation

Work-Life-Balance programs

Company pension scheme

Private health care

Qualifications

• Experience with Agilent software is an advantage.
• Strong attention to detail and structured approach to work.

Responsibilities

• Provide high level technical services for software products.
• Troubleshoot software, hardware, and applications remotely.

Skills

IT/software skills

Analytical techniques

Remote troubleshooting

Communication skills

Customer service skills

Education

Bachelor in Chemistry or Life Science

Master in Chemistry or Life Science

PhD in Chemistry or Life Science

Tools

OpenLab

Chemstation

Job description

Job Description

About Agilent: At Agilent, we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Our mission is to enable customers to gain the insights they seek - so they can do what they do best: improve the world around us. Learn more about us at https://www.agilent.com/

Join Us in Cheadle (Manchester, UK): You will join a successful team of Technical Support Engineers providing first class support to our customers utilising a variety of remote diagnostic tools.

Your primary role will be troubleshooting and resolving software issues on customer's Client/Server and Standalone PC configurations. This will require troubleshooting of PC network communication, instrument control, data analysis and database issues as well as using virtualization software to reproduce problems in-house.

You will occasionally be required to visit customer sites for installations, repairs and scheduled services. The candidate must be very customer focussed, confident, flexible and willing to go the extra mile to delight our customers.

What You'll Do:

• You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolio, primarily software products
• You will be part a team of 15 remote technical engineers based in the head office in Cheadle
• You will be responsible for remote trouble shooting on software, hardware and applications
• You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.

Qualifications

Your Profile:

• Bachelor, Master or PhD in Chemistry or Life Science based area with demonstratable IT/software skills
• Experience with Agilent software (e.g. OpenLab, Chemstation or other instrument control software) is an advantage
• Experience in analytical techniques (e.g. chromatography, mass spectrometry, spectroscopy) along with practical experience, preferably in a laboratory environment
• Excellent communication and customer service skills
• Excellent remote troubleshooting skills
• A clearly demonstrated structured approach to work
• The ability to organise and prioritise your workload effectively
• A strong valuation of processes and the ability to follow them accordingly with strong attention to detail
• The ability to set customer expectations and balance customer requirements with Agilent's business needs
• Independent when working and excellent communication skills

What We Offer:

• Outstanding company culture and working environment.
• Career development opportunities.
• Competitive compensation and benefits package.
• Work-Life-Balance programs.
• Company pension scheme.
• Private health care.
• A position within an international organization, offering a multifaceted working environment with exciting challenges and opportunities.

We will make sure you get all the training and development opportunities you need to become the best in your field!

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:
10% of the Time

Shift:
Day

Duration:
No End Date

Job Function:
Services & Support