IT Support Engineer

JR United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a hands-on L1 IT Support Engineer to join their dynamic team in Cambridge. This role offers the chance to be the go-to person for desktop and software support, ensuring smooth operations across various sites. You'll tackle real-world problems, support a diverse user base, and develop your technical skills in a collaborative environment. If you are passionate about technology and enjoy solving problems, this is the perfect opportunity to make a significant impact in a supportive company culture.

Qualifications

• 2+ years in a desktop/IT support role.
• Strong experience with Windows and Mac OS systems.

Responsibilities

• Provide desktop and laptop support across UK sites.
• Troubleshoot issues and manage asset tracking.

Skills

Desktop IT Support

Windows 10/11

Mac OS

Communication Skills

Network Understanding

Customer Service

Organisational Skills

Tools

MDM Tools

Job description

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We're looking for a hands-on L1 IT Support Engineer to join our on-site team in Cambridge. If you're passionate about tech, love solving problems, and want to work in a dynamic, fast-paced environment—this is your opportunity.

You'll be the go-to person for desktop, laptop, software, and peripheral support, working across our UK sites to keep everything running smoothly. From troubleshooting to asset tracking, vendor coordination to user training—you'll do it all.

What You'll Need:

• 2+ years in a desktop/IT support role
• Strong Windows 10/11 and Mac OS experience
• Great communication and organisational skills
• Solid understanding of networks, AD, MDM tools
• A customer-first attitude and proactive mindset
• Driving license and own vehicle (a plus)

Why Join Us?

• Work in a collaborative and growing IT operations team
• Tackle real-world problems and support a diverse user base
• Develop your technical skills across hardware, software & infrastructure
• Be part of a supportive, innovative company culture

Ready to make an impact? Apply now to join a forward-thinking team...!!