Information Technology Support Engineer

JR United Kingdom; Ipswich; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking an Information Technology Support Engineer for a site-based role at a secure nuclear facility in Ipswich. The ideal candidate will have extensive experience in IT support and infrastructure management, particularly with Microsoft technologies and virtualization. This position requires proactive problem-solving skills and the ability to work in a regulated environment, ensuring operational continuity and security compliance.

Qualifications

• 5+ years in IT across infrastructure engineering and support.
• Expertise in Microsoft Server, Active Directory, and SCCM.
• Experience with virtualization technologies and cloud services.

Responsibilities

• Provide technical support for outage events and infrastructure updates.
• Resolve escalated IT incidents across various systems.
• Execute desktop/laptop imaging and OS deployments.

Skills

Infrastructure Engineering

Microsoft Technologies

Virtualization

End-User Computing

Networking

Security

Automation Tools

Tools

SCCM

Intune

VMware vSphere

Azure

Job description

The provided job description is comprehensive and well-structured, but it can benefit from improved formatting for better readability and engagement. Minor adjustments to HTML tags will enhance clarity and flow. Here is a refined version:

Information Technology Support Engineer, Ipswich

Client: Morson Talent

Location: Ipswich

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Role Overview:

This is a hands-on 2nd/3rd line support role for a highly secure nuclear facility, ideal for a seasoned Infrastructure Engineer with broad technical expertise, especially in Microsoft technologies, virtualization, and end-user computing (EUC). The successful candidate will be instrumental in maintaining, supporting, and enhancing critical IT services on-site, drawing from a deep background in server builds, virtual environments, SCCM, patching, and EUC deployments.

Key Responsibilities:

1. Operational Support in a Regulated Environment: Provide direct technical support for outage events, infrastructure updates, and operational continuity. Support mission-critical systems and respond to incidents swiftly within a high-security, high-regulation environment.
2. 2nd/3rd Line Incident Resolution & Infrastructure Support: Resolve escalated IT incidents across a wide range of systems, including Windows Server (2008R2–2019), Microsoft 365, VMware, and VDI platforms. Troubleshoot and optimize infrastructure configurations and applications.
3. End-User Computing (EUC) Deployment & Lifecycle: Execute desktop/laptop imaging, OS and application deployments, endpoint security, and Intune/SCCM patch automation in line with site policies.
4. Virtualization and Infrastructure Projects: Assist with ongoing infrastructure upgrades, including ESXi host builds, VDI implementation (Horizon), and server migrations. Leverage VMware vSphere, Vcenter, and Hyper-V to manage VM lifecycles.
5. Asset and Configuration Management: Maintain up-to-date asset inventories and system configurations in alignment with client’s ITIL-based governance frameworks.
6. Collaboration and Documentation: Work alongside architects, stakeholders, and vendors. Create and maintain technical documentation (build guides, SOPs, and process flows).

Ideal Profile / Skills Required:

1. Broad Experience: 5+ years in IT across infrastructure engineering, support, and project implementation within government, energy, and defense sectors.
2. Systems & Server Expertise: Microsoft Server (2008R2 to 2019), Active Directory, Group Policy, DNS/DHCP, Exchange 2016, SCCM/MECM, Powershell scripting.
3. Cloud & Identity: Azure AD, O365, ADFS, Intune, and basic Azure management experience.
4. Virtualization: Skills with VMware vSphere (6.5–8), VDI (Horizon, AppVolumes), Hyper-V, VMM. Experience building out full environments from scratch.
5. Networking & Security: Familiarity with switching, routing, TCP/IP, endpoint encryption (McAfee EPO), Nessus vulnerability remediation.
6. Tools & Automation: SCCM, Intune, WSUS, App packaging (PSADT), SQL, Robocopy, and compliance reporting.
7. ITIL Framework: Working knowledge of service management and SLA-driven environments.
8. Hardware Proficiency: Strong break/fix skills with HP, Dell servers and workstations; experience with routers, switches, printers, and thin clients.

Additional Information:

• This role is site-based at a secure nuclear facility and requires adherence to stringent safety, operational, and data handling protocols.
• Applicants must be proactive and self-driven, capable of working both independently and in collaboration with multi-disciplinary teams, including client stakeholders and third-party vendors.
• Experience in military, defense, or critical national infrastructure environments is highly desirable.