Technical Support Engineer

Dataiku; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Job summary

Join Dataiku as a Technical Support Engineer, where you'll be pivotal in helping EMEA and global customers with technical issues. This role demands collaboration across teams to resolve problems efficiently, while you contribute to the growth of a fully remote support organization focused on exceptional customer service. Bring your 3+ years of experience in client-facing technical roles and expertise in cloud platforms to make a significant impact in a dynamic and innovative environment.

Qualifications

• At least 3 years of experience in a client-facing engineering or technical role.
• Proficiency in Unix-based operating systems.
• Ability to read and write Python or R code.

Responsibilities

• Help EMEA and global customers solve their technical issues.
• Communicate complex issues with the R&D team.
• Document knowledge in technical articles.

Skills

Technical problem solving

Advanced log analysis

Collaboration

Debugging

Relational databases

Tools

Docker

Kubernetes

AWS

Azure

GCP

Job description

Dataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

What to know about the Dataiku Support Team

At Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an enterprise-grade global support function.

How you'll make an impact

We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a Technical Support Engineer, you will help our EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.

Some expected outcomes for this role

• Help EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels
• Communicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvement
• Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution
• Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise
• Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment

What you'll need to be successful

• At least 3 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product
• Experience with cloud platforms such as AWS, Azure, and GCP
• Experience with Docker and Kubernetes
• Collaborative and helpful mindset with a focus on always working as a team
• A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors
• Proficiency working with Unix-based operating systems
• Experience with relational databases (or data warehouses like Snowflake) and SQL
• Ability to read and write Python or R code

What will make you stand out

• Experience with big data technologies, such as Hadoop or Spark
• Experience with authentication and authorization systems such as LDAP, SAML, and Kerberos
• Experience with ML models and LLMs

What does the hiring process look like? #LI-Remote #LI-AN1

• Initial call with a member of our Technical Recruiting team
• Video call with the Technical Support Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with Support Team member
• Final Interview with the VP Technical Support

What are you waiting for!

At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you'd like to learn even more about working here, you can visit our Dataiku LinkedIn page.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: [e-mail]

Protect yourself from fraudulent recruitment activity

Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.