Support Engineer

bpost; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company in global logistics is seeking a Support Engineer to join their dedicated team. The engineer will support user requests for their web-based SaaS platform while maintaining integrations with various carriers. The role requires a strong background in PHP and excellent problem-solving skills.

Qualifications

• 1+ years of experience as a Web Developer / Software Engineer.
• Proficiency with web development in PHP or similar scripting language.

Responsibilities

• Provide assistance and solutions for support requests from end-users.
• Maintain carrier integrations with third-party systems.
• Write unit and integration tests.

Skills

Communication

Problem Solving

Root Cause Analysis

Education

Bachelor's degree in Computer Science

Tools

Jenkins

PHPUnit

Job description

Company Background
LandmarkGlobal is the international division of bpost, Belgium's national postalservice. Bpost employs more than 20,000 people, handles 3.9 billion items peryear and delivers to more than five million addresses every day.
For nearly twodecades, Landmark Global has enabled our customers to expand globally. Ourbusiness has grown from basic international mail and parcel delivery to fullservice, end-to-end solutions. This includes proprietary technology and tradeconsulting, which provides our clients the capability to sell to millions ofcustomers worldwide.
Our technology is web-based, scalable andagile. Mercury, our proprietary web-based software, was developed in-house onthe foundations of our logistics expertise and client requests.

Summary
Our engineers are part of a growing teamsupporting a commercial web-based application used around the worldfacilitating shipping millions of packages a year. Our engineers work across our technologystack and throughout the full software product lifecycle including architectureand design, front and backend implementation and on-going support.

The support developmentteam is dedicated to maintaining our flagship web-based platform and supportingits users. Team members will serve asthe first responders when issues are brought forward by our userbase. When notdirectly engaged in user support, this team will focus on maintaining our largenumber of shipping carrier integrations in addition to system-wide qualityassurance tasks such as writing tests, validating newly developed features, andimproving internal tooling.

Job Description

• Coreresponsibilities will include the following areas:
• Work within a small and dedicated team as a support engineer
• Provide assistance and solutions for support requests from end-users of our web-based SaaS platform in a timely manner
• Develop and maintain carrier integrations with 3rd party systems
• Write unit and integration tests in our testing framework (Jenkins, PHPUnit)
• Provide quality assurance for features being implemented by the Development team
• Additional duties, as assigned

Position Requirements

Requirements/Qualificationsinclude:

• Bachelor's degree in Computer Science or equivalent work experience
• 1+ years of professional experience as a Web Developer / Software Engineer
• Proficiency with web development in PHP (preferred) or similar scripting language (Ruby, Python, etc.)
• Experience with testing techniques, frameworks and tools is a plus
• Excels at independent problem solving, bug hunting, and root cause analysis
• Excellent communication skills, comfortable working directly with non-technical colleagues
• A strong work ethic and self-motivated, with a desire to contribute and always be improving

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