Revenue Operations - CRM Specialist (Salesforce)

TN United Kingdom; City of Edinburgh; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading creative and technology services provider is seeking an experienced Salesforce Admin/Specialist to join their Revenue Operations team in Edinburgh. This role focuses on optimizing the CRM platform and collaborating with cross-functional teams to enhance operational excellence. The ideal candidate will have a strong background in Salesforce administration, excellent communication skills, and a passion for data integrity. The position offers the flexibility of fully remote work and competitive benefits.

Benefits

Competitive salary and benefits

Opportunity to work on AAA titles

Professional growth

Fully remote work

IT schemes

Pensions

Healthcare

Social events

Qualifications

• 4–5+ years of experience in Salesforce administration or specialization.
• Experience managing complex Salesforce environments across departments.

Responsibilities

• Administer and maintain Salesforce, including user setup and automation.
• Collaborate with external Salesforce development teams in agile ceremonies.
• Create and maintain reports and dashboards for performance tracking.

Skills

Salesforce Administration

Data Analysis

Communication

Education

Salesforce Administrator Certification

Tools

Salesforce Inspector

Excel

Job description

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Revenue Operations - CRM Specialist (Salesforce), Edinburgh

Client:

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

787216b70eb2

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

Description

Keywords Studios is an international creative and technology services provider for the global video games and entertainment industries. Our Create division specializes in delivering top-tier art, game development, and audio services. We collaborate with major industry players to push the boundaries of creativity and innovation.

We are seeking an experienced and certified Salesforce Admin/Specialist to join our Revenue Operations team. This role involves serving as an internal expert for Salesforce, supporting cross-functional teams, and collaborating with an external development partner to optimize our CRM platform in line with business goals.

This position is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about operational excellence through Salesforce.

Key Responsibilities:

• Administer and maintain Salesforce, including user setup, permissions, roles, page layouts, workflows, automation, and integrations.
• Collaborate with external Salesforce development teams in agile ceremonies.
• Support internal stakeholders across Sales, Marketing, Customer Success, and Finance.
• Create and maintain reports and dashboards for performance tracking.
• Utilize tools like Salesforce Inspector for data analysis and debugging.
• Conduct data audits and maintain data integrity.
• Identify and implement CRM improvements.
• Document processes, policies, and configurations.
• Partner with RevOps leadership on strategic Salesforce projects.
• Analyze business workflows and provide insights using Salesforce and Excel.

Minimum Requirements:

• 4–5+ years of experience in Salesforce administration or specialization, preferably in Revenue or Sales Operations.
• Salesforce Administrator certification (required); additional certifications are a plus.
• Experience managing complex Salesforce environments across departments.
• Knowledge of Salesforce tools such as Salesforce Inspector, Data Loader, schema builder.
• Strong skills in report/dashboard creation and automation tools.
• Ability to work in Agile/Scrum environments.
• Proficiency in Excel, including advanced formulas and data analysis.
• Excellent communication and customer service skills.
• Self-motivated with attention to detail.

Bonus Points:

• Experience with B2B companies or Revenue/Sales Operations.
• Familiarity with Salesforce integrations (e.g., HubSpot, CPQ).
• Basic Salesforce development knowledge (Apex, triggers, Lightning).

What We Offer:

• Competitive salary and benefits
• Opportunity to work on AAA titles
• Professional growth
• Fully remote work
• Additional perks: IT schemes, pensions, healthcare, social events, etc.

Our Diversity, Equity, Inclusion, and Belonging (DEIB) commitment: Keywords Studios is an Equal Opportunity Employer. We welcome applicants from all backgrounds and are committed to creating an inclusive environment. Please inform us if you require accommodations during the application process.

Personal Data Protection:

By applying, you agree to our privacy policy as detailed in our Applicant Privacy Notice.

Role Information: EN

Studio: Keywords Studios

Location: United Kingdom

Area of Work: Business Development

Service: Shared Services

Employment Type: Full Time

Working Pattern: Remote