Revenue Operations - CRM Specialist (Salesforce)

TN United Kingdom; Birmingham; Remote; GBP 50,000 - 65,000; Full time

Job summary

A leading company in the gaming industry is seeking a Revenue Operations - CRM Specialist (Salesforce) in Birmingham. This role involves optimizing Salesforce for cross-functional teams, managing data integrity, and supporting business performance tracking. Ideal candidates will have extensive Salesforce experience and a passion for operational excellence in a collaborative environment.

Benefits

Competitive salary and benefits

Opportunities for professional growth

Fully remote work environment

Healthcare

Social events

Qualifications

• 4-5+ years of experience as a Salesforce admin or specialist.
• Experience managing complex Salesforce environments.

Responsibilities

• Administer and maintain Salesforce, including user setup and permissions.
• Collaborate with external Salesforce development teams.

Skills

Salesforce Administration

Communication

Data Analysis

Education

Salesforce Administrator Certification

Tools

Salesforce Inspector

Excel

Job description

Job Title: Revenue Operations - CRM Specialist (Salesforce), Birmingham

Client:

Keywords Studios

Location:

Birmingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b49ecfef2a67

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

Job Description:

Description

Keywords Studios is an international creative and technology services provider for the global video games and entertainment industries. Our Create division specializes in delivering top-tier art, game development, and audio services, collaborating with major industry players to push creativity and innovation.

We are seeking an experienced and certified Salesforce Admin/Specialist to join our Revenue Operations team. You will serve as an internal expert for Salesforce, supporting cross-functional teams and collaborating with an external development partner to ensure our CRM platform is optimized, scalable, and aligned with business goals.

This role suits someone who thrives in a fast-paced, collaborative environment and is passionate about operational excellence using Salesforce.

Key Responsibilities:

1. Administer and maintain Salesforce, including user setup, permissions, roles, page layouts, workflows, automation, and integrations.
2. Collaborate with external Salesforce development teams, participating in agile ceremonies.
3. Support internal stakeholders across departments such as Sales, Marketing, Customer Success, and Finance.
4. Build and maintain reports and dashboards for business performance tracking.
5. Utilize tools like Salesforce Inspector for data analysis, updates, and debugging.
6. Conduct data audits and manage data integrity across systems.
7. Identify and recommend CRM improvements and enhancements.
8. Create and maintain documentation on processes and system configurations.
9. Partner with RevOps leadership on strategic Salesforce projects.
10. Analyze business data and workflows, providing insights using Salesforce and Excel.

Requirements:

1. 4–5+ years of hands-on experience as a Salesforce admin or specialist, preferably in Revenue or Sales Operations.
2. Salesforce Administrator certification (required); additional certifications are a plus.
3. Experience managing complex Salesforce environments across multiple departments.
4. Familiarity with Salesforce tools such as Salesforce Inspector, Data Loader, and schema builder.
5. Proven ability to build dynamic reports and dashboards.
6. Knowledge of Salesforce automation tools (Flows, Process Builder, etc.).
7. Comfortable with Agile/Scrum methodologies and external teams.
8. Proficiency in Excel, including advanced formulas and data analysis.
9. Excellent communication and customer service skills.
10. Self-motivated with high accountability and attention to detail.

Preferred Skills:

• Experience in B2B companies or Revenue/Sales Operations.
• Knowledge of Salesforce integrations with third-party tools (e.g., HubSpot, CPQ).
• Basic Salesforce development understanding (Apex, triggers, Lightning components) is a plus.

Benefits:

• Competitive salary and benefits.
• Work on AAA titles with industry leaders.
• Opportunities for professional growth.
• Fully remote work environment.
• Additional perks: IT schemes, pensions, healthcare, social events, etc.

Our Diversity, Equity, Inclusion, and Belonging (DEIB) commitment: We are an Equal Opportunity Employer, welcoming applicants from all backgrounds. We value diversity and strive to create an inclusive, respectful, and innovative work environment. Adjustments available upon request.

Data Privacy: By applying, you agree to our Privacy Notice regarding data collection and processing.

Additional Details:

• Location: United Kingdom
• Area of Work: Business Development
• Service: Shared Services
• Employment Type: Full Time
• Working Pattern: Remote